Program Manager

About the role

The Program Manager is the backbone of engagement delivery at Medici Road. This is a role-based position: rather than being hired to run one named initiative, you'll be staffed across a rotating portfolio of 2-3 concurrent client engagements at any given time, drawing on a consistent set of project management, facilitation, and human-centered design skills.

Responsibilities

• Engagement & Portfolio Management - 45%
  Own day-to-day delivery for 2-3 concurrent client engagements, ensuring each stays on scope, on timeline, and on budget.
  Develop and maintain work plans, timelines, and budgets in coordination with engagement leads and Medici Road's finance team.
  Establish and track KPIs and benchmarks to demonstrate progress and impact to clients and funders.
  Flag risks, resourcing conflicts, or scope changes early and propose solutions.

• Facilitation, HCD & Equity Practice — 15%
  Design and facilitate human-centered design sessions — discovery interviews, co-design workshops, prototyping sprints — with clients, residents, and partners.
  Apply a racial equity lens throughout the engagement lifecycle, from who is in the room to how decisions get made and documented.
  Synthesize qualitative and quantitative input into clear findings, recommendations, and action plans.

• Stakeholder & Partner Coordination — 20%
  Serve as a primary point of contact for client staff, partner organizations, and — where relevant — community members.
  Coordinate across multiple partner organizations to keep communication clear and expectations aligned.
  Represent Medici Road at client meetings, community forums, and partner check-ins.

• Reporting & Knowledge Management — 15%
  Prepare progress reports, deliverables, and presentations for clients, funders, and internal leadership.
  Maintain clean, current project documentation and contribute reusable tools and templates to Medici Road's internal knowledge base.

• Business Development Support — 5%
  Contribute to proposal development and scoping conversations for new or renewed engagements, drawing on lessons from current project work.

Requirements

• 3+ years of experience as a project or program manager, ideally including at least one role managing multiple concurrent projects or workstreams.

• Demonstrated ability to independently manage the full lifecycle of a project — scoping, work planning, budgeting, execution, reporting, and closeout.

• Experience managing 2-3 active engagements simultaneously, each with its own timeline, stakeholders, and deliverables.

• Experience facilitating meetings or workshops with diverse stakeholders, ideally including residents or community members in underserved communities.

• Familiarity with, or strong interest in, human-centered design methods (discovery, ideation, prototyping, co-design).

• A genuine commitment to racial equity and a willingness to bring an equity lens to planning, facilitation, and decision-making — not just program content.

• Strong written and verbal communication skills, including the ability to translate complex or technical information for varied audiences.

• Proficiency with project management tools (e.g., ClickUp, Asana, MS Project or similar) and standard office/collaboration software.

• Comfort working independently in an evolving, client-facing consulting environment.