Program Manager

Job Summary

Our client, a leading financial services provider, is seeking a Compliance Operations / Program Manager to support a compliance operations team responsible for administering and coordinating operating rules of compliance for clients.

About the Role

This team serves as the operational arm of the compliance process, ensuring required actions are executed accurately, efficiently, and in accordance with established network requirements. The role focuses on compliance administration, reporting, documentation, stakeholder communication, and operational support within a fast-paced, high-volume environment.

Responsibilities

• Process client waiver requests according to established procedures and service-level expectations
• Generate, maintain, and distribute compliance-related reports and documentation
• Prepare and send formal client communications, notifications, and compliance correspondence
• Support fee administration and waiver processing activities
• Maintain accurate compliance records and case information within Salesforce
• Review data and documentation for accuracy, completeness, and procedural compliance
• Cover compliance-related activities and follow-up actions with internal stakeholders
• Coordinate compliance-related activities and follow-up actions with internal stakeholders
• Aid in identifying opportunities for process improvements and operational efficiencies
• Assist with additional compliance and operational activities as needed

Requirements

• Strong Salesforce experience (required)
• Experience with reporting and data management
• Strong written communication and documentation skills
• Exceptional attention to detail and commitment to accuracy
• Strong critical thinking and problem-solving abilities
• Ability to manage multiple priorities in a high-volume environment
• Highly organized and process-oriented mindset
• Experience supporting compliance, regulatory, operational risk, or network administration functions
• Ability to work independently while collaborating across teams

Qualifications

• Familiarity with network operating rules and compliance processes
• Experience within financial services organizations
• Basic Microsoft Excel skills
• Exposure to Snowflake, Teradata, or similar data platforms
• Experience supporting merchant, acquirer, or payment network programs

Key Competencies

• Compliance Administration
• Salesforce
• Reporting & Data Management
• Operational Support
• Process Improvement
• Documentation Management
• Stakeholder Communication
• Critical Thinking
• Attention to Detail
• Organization & Prioritization

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.