Program Manager

About the role

The Program Manager at Frontline Insurance plays a pivotal role in ensuring high-quality service and proactive solutions for all customers. The position involves planning individual programs from appraisal to implementation, managing deliverables, leveraging AI tools, identifying process improvements, and adhering to legal guidelines and internal policies.

Responsibilities

• Work with the Program Development Manager to plan individual programs from appraisal to implementation.
• Identify deadlines, value, costs, milestones, and dependencies.
• Provide deliverables (Project Scope Document/Charter and Business Case) on applicable projects.
• Leverage AI tools available to manage Programs and identify ways to improve efficiency and productivity through the use of agentic workflows within PMO.
• Identify/manage process improvements to new/existing framework (including but not limited to working/reporting on/tracking of programs).
• Apply change, risk and resource management principles when needed.
• Read reports prepared by managers to determine progress and issues.
• Ensure program operations and activities adhere to legal guidelines and internal policies.
• Keep senior management informed with detailed and accurate reports, presentations, and/or site updates.

Requirements

• College Degree and/or 3 - 5 years insurance industry related experience.
• CAPM or PMO preferred.
• Thorough understanding of project/program management techniques and methods.
• Thorough knowledge of Agile methodologies and techniques.
• Thorough knowledge of Artificial Intelligence tools available to the team including MS Copilot.
• Thorough knowledge of insurance operations and sound decision-making skills.
• Working knowledge of MS office and program management software (e.g. MS Project, Jira, PPM Express etc.).

Qualifications

• A business acumen with a strategic ability.
• Excellent organizational and leadership skills.
• An analytical mindset with great problem-solving abilities.
• Excellent communication skills.
• Proficiency/Expertise in PowerPoint, MS Project, Excel, Word, SharePoint, Power Automate, Forms, Copilot.
• Ability to manage time effectively, adapt to change, and work on tasks with competing priorities.
• Experience working in dynamic and fluid organizations within a small team environment a plus.
• Strong analytical skills and a self-starter attitude are necessary.
• A strong desire to work on smaller teams with entrepreneurial experience.

Benefits

• Hybrid work schedule.
• Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• Financial Security: 401k Retirement Plan with a generous 9% match.
• Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.

Pay

Compensation details are confidential and will be discussed during the interview process.

Schedule

Flexible work schedule to accommodate personal and professional needs.