Program Manager

Primary Responsibilities

• Ensure predictable and consistent program delivery, actively managing to achieve program goals and success criteria.
• Provide a comprehensive view of the program’s status, objectives, and progress to stakeholders and organizational leadership.
• Engage proactively in program planning, including defining program scope, developing and maintaining a consolidated timeline, and identifying key milestones.
• Identify, document, and manage program dependencies and impacts, while implementing controls for ongoing program management (e.g., Program Approach, Communication Plan, Risk Management, Issue Management, Change Control).
• Define and implement program governance, clearly outlining roles, responsibilities, decision rights, and escalation pathways.
• Align all stakeholders on program objectives, keeping them engaged, informed, and updated on program progress and expected outcomes.
• Facilitate regular communication with stakeholders to provide transparency, ensure alignment, and provide venues for timely decision-making.
• Support alignment with organizational objectives (e.g., One Fiserv Objectives) and facilitate collaborative efforts across business areas.
• Leverage an understanding of organizational culture, networks, and formal channels to drive effective program delivery and stakeholder engagement.

Key Skills And Experience

• Proven experience in program management for large-scale infrastructure projects, with a track record of successful program delivery.
• Strong knowledge of program and project management methodologies (e.g., Agile, Waterfall), with experience in creating and managing project schedules, risk assessments, and change control processes.
• Excellent communication and leadership skills, with the ability to build relationships and influence stakeholders at all levels.
• Skilled in facilitating collaboration across cross-functional teams to drive alignment and deliver program objectives.
• Ability to provide stakeholders with clear, transparent updates on program progress, risks, and issues.
• Solid understanding of organizational structure, culture, and networking within a large organization.

Qualifications

• Bachelor’s degree in Information Technology, Business, or a related field; a master’s degree is a plus.
• 12+ years of experience in program management, specifically in IT infrastructure or related areas.
• PMP, PgMP, or other relevant certifications preferred.