Program Manager
Ichor Systems, Inc. · Austin, TX · 1 wk ago
On-siteProject ManagementFull-time
Essential Duties And Responsibilities
- Cook up delivery of product to external customer
- Monitor product from initial acceptance of order through delivery of product from customer site
- Interface with customer on technical and strategic matters relating to the delivery of product to include planning/scheduling requirements
- Manage day-to-day activities and functions within customer service
- Implement program policies, procedures and standards
- Develop business and technical requirements that encompass Service, Technology and Operational needs all in one
- Set project timelines, track progress and coordinate with various teams to meet objectives
- Manage and oversee team analysis requirements
- May direct the work of others within the department
- Work independently with minimal supervision
Desired Knowledge, Skills, And Abilities
- Advanced knowledge of Copy Exact violation procedures
- Knowledge of the company’s policies, practices and procedures with the ability to work within parameters
- Problem solving and conflict resolution skills
- Solid knowledge of products and services
- Strong project management, organizational and conceptualization skills
- Excellent verbal and written communication skills
- Knowledge of MRP, Oracle and Agile systems
- Solid MS Office, Outlook, Word, Excel and PowerPoint skills
- Ability to sit, stand, walk, bend, and lift up to 25 lbs.
Desired Education, Certifications And Experience
- 5-7+ years customer service or related work experience
- B.S. or equivalent work experience, or any combination of education and experience
- Previous supervisory experience
What We Offer
- Generous Paid Time Off – Enjoy 3 weeks of PTO annually, with accrual starting on day one
- Comprehensive Health Coverage – United Healthcare medical plans available for both individuals and families
- Employee Stock Purchase Plan (ESPP) – Purchase company stock at a 15% discount through convenient payroll deductions
- 401(k) with Company Match – Receive a 50% match on contributions up to 8%, with immediate vesting so you fully own every dollar right away
- Full Benefits Package – Includes dental, vision, and disability insurance for added peace of mind
- Paid Holidays – 9 company holidays, plus a floating holiday
- Tuition Reimbursement – Invest in your future with up to $7,500 per year for approved professional development