Program Manager

Responsibilities

• Lead the onboarding process for key enterprise mobility customers, ensuring they are equipped and trained to leverage the full capabilities of our solutions.
• Develop and implement customized onboarding plans that align with specific customer goals and timelines.
• Build and maintain strong relationships with key stakeholders within key accounts, ensuring ongoing engagement and satisfaction.
• Regularly communicate with customers to understand their needs, gather feedback, and provide tailored solutions.
• Serve as the primary point of contact for escalated issues, coordinating with internal teams to address and resolve customer concerns promptly.
• Proactively identify potential problems and risks, developing strategies to mitigate issues before they escalate.
• Conduct regular business reviews with customers to assess satisfaction, usage, and alignment with goals, providing actionable recommendations for optimization.
• Monitor customer health metrics to highlight areas of opportunity for improved user engagement and feature utilization.
• Advocate for customer needs within the organization, working closely with product development and marketing to ensure that customer feedback informs product enhancements.
• Provide insights and reporting on customer usage trends, satisfaction levels, and needs to drive strategic decisions.
• Develop and deliver training and resources to customers, enabling them to maximize their investment and enhance their operational efficiency.
• Create documentation and self-help resources to empower customers with the tools to succeed.
• Collaborate with sales, support, and product teams to align customer success initiatives with broader company objectives.
• Participate in cross-functional projects to enhance customer experience and team efficiency.

Qualifications

• Bachelor’s degree in Business, Information Technology, or a related field.
• Proven experience (5+ years) in customer success management, account management, or a related role, particularly with enterprise customers in the mobility sector.
• A strong understanding of enterprise mobility solutions and key account management best practices.
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels of an organization.
• Strong analytical and problem-solving skills, with a customer-focused mindset.
• Proficiency in CRM tools (e.g., Salesforce) and customer success management platforms (e.g., Gainsight).
• The ability to manage multiple key accounts and prioritize tasks effectively in a dynamic environment.

Benefits

• Competitive salary
• Leading-edge work
• Development of solutions side-by-side with dedicated experts in their fields
• Comprehensive benefits package including:
• Employer subsidized Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match
• Flexible Spending Accounts, Health Savings Accounts
• EAP (Employee Assistance Program)
• Education Assistance
• Parental Leave
• Paid Time Off (vacation, personal business, sick time, and parental leave)
• 12 Paid Holidays

About Honeywell

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.