Program Manager

Qualifications

ESSENTIAL QUALIFICATIONS:

• Bachelor’s degree in Social Work, Sociology, Psychology, Criminal Justice, Nonprofit Management, or a related field; equivalent education and experience may be considered.
• LPC, LCDC, or LMSW preferred.
• Minimum of five years of experience in social services, shelters, or residential programs, including at least two years of supervisory or management experience; domestic violence or crisis setting experience preferred.
• Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.
• Must have a valid driver’s license with a clear driving record and daily access to a personal vehicle.

Essential Job Responsibilities

ESSENTIAL JOB RESPONSIBILITIES:

• Lead and oversee all daily shelter operations to ensure a safe, structured, and trauma-informed environment for clients and staff.
• Serve as the primary on-site escalation point and decision-maker for client crises, staff issues, safety concerns, and emergency situations.
• Direct shelter response during critical incidents and emergencies, ensuring continuity of operations and adherence to agency protocols.
• Ensure all incident reports are completed accurately, timely, and in compliance with agency and funder requirements.
• Oversee client flow, including admissions, exits, internal transitions, and enforcement of shelter rules and safety expectations.
• Facilitate staff scheduling and coverage to meet 24/7 operational needs.
• Monitor inventory of shelter supplies, including hygiene items, linens, cleaning supplies, and household goods, and coordinate timely ordering and replenishment as needed.
• Directly supervise shelter program staff and provide clear direction, coaching, and accountability for performance and conduct.
• Conduct regular supervision, case triage, and operational check-ins to ensure effective service delivery and workload management.
• Lead hiring, onboarding, training, and corrective action processes to maintain a competent and reliable shelter workforce.
• Promote a professional, consistent, and safety-focused team culture grounded in trauma-informed practice.
• Ensure compliance with all regulatory, contractual, and organizational requirements governing shelter operations and service delivery.
• Monitor program budgets and expenditures, reconcile spending against budgeted line items, and coordinate with support staff and Accounting to address variances and ensure appropriate use of funds.
• Review financial reports and spending trends to identify risks, variances, or corrective actions needed.
• Oversee client documentation, data entry, and reporting to ensure accuracy, timeliness, and audit readiness.
• Monitor program performance, identify risks or deficiencies, and coordinate corrective actions with Compliance, Quality Assurance, and accounting staff.
• Serve as the primary on-site representative for Jolene’s House with internal departments and external partners.
• Communicate operational needs, risks, and challenges to the Director of Supportive Housing Programs.
• Participate in program planning, policy development, and procedure updates to align written guidance with actual shelter operations.
• Place survivor safety, dignity, and choice at the center of all decisions while demonstrating exceptional customer service in support of Endeavors’ mission.