Program Manager

What You'll Do

• Serve as the primary point of contact for EMS customer accounts, building and maintaining strong relationships throughout the entire product lifecycle
• Lead programs from New Product Introduction through production ramp and ongoing customer support
• Collaborate with cross-functional internal teams to meet aggressive production schedules while maintaining exceptional quality standards
• Develop and manage detailed build plans and material strategies to ensure on-time, on-budget delivery
• Facilitate Customer Focus Team meetings to align resources, resolve challenges, and drive program success
• Monitor and report critical performance metrics including delivery performance, cost management, quality indicators, and customer satisfaction scores
• Optimize inventory management, support demand forecasting, and proactively reduce supply chain risks
• Lead change management processes and ensure seamless cross-functional communication
• Support financial forecasting, backlog analysis, and monitor accounts receivable and tariff implications
• Organize and lead Quarterly Business Reviews with customers to evaluate performance and identify growth opportunities
• Identify and develop additional sales opportunities within existing customer accounts
• Partner with sales teams to develop compelling proposals, quotes, and program expansion strategies
• Champion continuous improvement initiatives that enhance customer value and reduce operational costs

What We're Looking For

• Essential Qualifications
• - 1+ years of program management experience in any industry
• - Proven ability to manage complex, cross-functional projects and communicate effectively with both technical and non-technical stakeholders
• - Strong proficiency with Microsoft Excel and PowerPoint
• - Excellent interpersonal, negotiation, and communication skills
• - Demonstrated ability to build and maintain strong client relationships
• - Strategic mindset with strong organizational and time management abilities
• Preferred Qualifications
• - Bachelor's degree in Engineering, Business, Supply Chain, or related field
• - Experience in electronics manufacturing, EMS, or similar technical manufacturing environment
• - Knowledge of PCBA, box build, and electronic product lifecycles
• - Hands-on experience with ERP and CRM systems
• - Understanding of sales processes, value propositions, and account development strategies
• - Experience with Lean, Six Sigma, or other continuous improvement methodologies
• - Familiarity with quality standards such as ISO 9001, ISO 13485, IPC-A-610, AS9100, ITAR, or RoHS

Work Environment & Benefits

• Work Arrangement
• - Primarily office-based with regular, hands-on interaction on the manufacturing floor
• - Occasional travel to customer sites and global EMS facilities
• - Flexibility for meetings across multiple time zones
• - 9/80 work schedule – enjoy every other Friday off for enhanced work-life balance
• Comprehensive Benefits Package
• - Excellent Health Benefits (medical, dental, and vision) with zero waiting period
• - 401(k) with company matching and no vesting period
• - Health Savings Account (HSA) and Flexible Spending Account (FSA)
• - Basic Life, Accidental Death & Dismemberment (AD&D), and Disability Insurance
• - Generous PTO – 15 days annually
• - Paid Holidays – 10 days annually
• - Tuition Reimbursement for professional development
• - Employee Assistance Program (EAP)
• - Exclusive Employee Discounts