Program Manager

Primary Responsibilities

• Manage the operational execution of customer health and well-being programs and products, rewards programs, wellness challenges, communications, and program enhancements.
• Cook up customer projects including timelines, deliverables, approvals, testing, launch readiness, and ongoing program support.
• Manage customer and internal reporting requests, reporting enhancements, reporting audits, and dashboard reviews.
• Analyze customer engagement and health and well-being product data to identify trends, opportunities, and recommendations.
• Create reports, executive summaries, presentations, dashboards, and materials supporting customer reviews and leadership reporting.
• Support implementation and ongoing management of digital well-being solutions.
• Manage vendor partnerships, including project coordination, issue resolution, enhancement tracking, and business reviews.
• Coordinate vendor meetings, maintain project documentation, and track action items, risks, and deliverables.
• Leverage AI-enabled tools to enhance project management, reporting, customer communications, content development, and operational efficiency.
• Identify and implement opportunities to automate processes, improve workflows, and generate actionable insights using AI and emerging technologies.
• Support strategic initiatives, product enhancements, innovation projects, customer campaigns, and operational improvement efforts.
• Develop and maintain project documentation, workflows, standard operating procedures, templates, and governance processes.
• Partner with Account Management, Sales, Customer Success, Coaching Team, Product, Reporting, Marketing, Operations, and other internal teams and vendor partners to support successful customer outcomes including demos, upsells, and other customer presentations as needed.
• Attend customer meetings to provide program updates, reporting insights, and operational support.
• Identify and implement innovative approaches that enhance the participants’ experience, increase engagement, and improve operational efficiency.

Required Job Qualifications

• Bachelor's degree required.
• 3+ years of project management, customer program management, operations, reporting, analytics, customer success, or related experience.
• Demonstrated experience managing multiple projects and competing priorities.
• Strong customer-facing communication, presentation, and relationship management skills.
• Advanced proficiency in Microsoft Excel, PowerPoint, and Microsoft Office Suite.
• Excellent organizational, analytical, problem-solving, and time management skills.
• Experience using generative AI tools (e.g., Microsoft Copilot, ChatGPT, or similar platforms).
• Strong attention to detail and follow-through.

Preferred Experience

• With health and well-being, employee benefits, coaching, rewards, or digital health programs.
• Experience with reporting tools, dashboards, data analysis, and reporting reviews.
• Experience with Jira, Power BI, Tableau, Wrike, Smartsheet, or similar tools.
• Experience managing vendor relationships and customer-facing projects.
• PMP, CAPM, PMI-ACP certification preferred.