Program Manager

Essential Job Functions

• Develops, maintains, and adjusts employee work schedules to ensure adequate staffing levels and continuous program operations.
• Covers for staff absences and assists with securing replacements to maintain required staffing ratios.
• Provides direct supervision, coaching, guidance, and operational direction to Behavioral Health Technicians (BHTs) and Behavioral Health Paraprofessionals (BHPPs).
• Serves as the initial point of contact for employees regarding performance expectations, attendance, scheduling, and Human Resources documentation.
• Participates in interdisciplinary treatment team meetings and leads the operations portion of team meetings by providing updates regarding staffing, program operations, safety concerns, and residential issues.
• Oversees the daily operation of the residential program while contributing to the ongoing development and improvement of program services, procedures, and staff performance.
• Ensures the daily residential schedule is implemented consistently and that therapeutic programming, activities, meals, medication support, appointments, and community activities occur as scheduled.
• Reviews Behavioral Health Technician documentation for accuracy, completeness, timeliness, and compliance with agency, licensing, contractual, and clinical standards.
• Serves as the first-line responder during client crises by assessing situations, implementing de-escalation strategies, ensuring client and staff safety, and determining the need for additional clinical or emergency intervention.
• Crisis response coordination by consulting with agency leadership, clinical staff, community crisis teams, emergency medical services, or law enforcement when appropriate.
• Maintains a safe, therapeutic, and recovery-focused residential environment that promotes client dignity, independence, and person-centered care.
• Participates in the recruitment, interviewing, and hiring process for Behavioral Health Technicians and Behavioral Health Paraprofessionals as assigned.
• Maintains compliance with agency policies, licensing regulations, contractual obligations, and quality improvement initiatives.
• Maintains effective communication with clinical staff, nursing, psychiatric providers, administration, family members, guardians, and community partners to support coordinated care.
• Completes required reports, administrative tasks, audits, and other documentation accurately and within required timelines.
• Schedule client appointments as needed; request follow up documentation; Psych notes, Dr. summaries, etc.; Schedule, coordinate, and facilitate ART meetings; Maintain updated lists of client ART meetings and client discharge plans; Notify internal and external teams of client discharge; Document all collateral contacts in client record.

Position Qualifications

• Competency Statements: Communication, Oral - Ability to communicate effectively in a safe and supportive approach with others using spoken words. Communication, Written - Ability to communicate in writing clearly and concisely. Detail Oriented - Ability to pay attention to the details of tasks or projects. Initiative - Ability to make decisions or take actions to solve a problem or reach a goal. Decision Making - Ability to make critical decisions while following company procedures. Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Organized - Possessing the trait of being organized or following a systematic method of performing a task. Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. Research Skills - Ability to design and conduct a systematic, objective, and critical investigation. Time Management - Ability to utilize the available time to organize and complete work within given deadlines. Technological – Ability to use of various computer software systems and data management and analysis.