Program Manager

Responsibilities

Managing and overseeing the delivery of human services programs to ensure they are effective, efficient, and meet the needs of service populations.

Ensuring that all programs and services comply with local, state, and federal regulations, as well as organizational policies and standards.

Designing and developing new programs or modifying existing ones based on the needs assessment and best practices in the field.

Engaging in strategic planning activities to set program goals, objectives, and outcomes, and developing plans to achieve them.

Building and maintaining relationships with community partners, stakeholders, and service populations to foster collaboration and support for programs.

Organizing and coordinating monthly in-service training sessions for local professionals to enhance their skills and knowledge.

Identifying key training and professional development opportunities for department staff to ensure they remain current with best practices and regulatory changes.

Implementing quality assurance measures to ensure that programs meet established standards and deliver high-quality services to clients.

Advocating for clients by addressing systematic barriers to service and working to improve access and equity in service delivery.

Ability to work collaboratively with diverse stakeholders.

Requirements

A Bachelor's Degree in Social Work, Public Health, Human Services, Psychology, Sociology, Community Development, or a related field. Master’s preferred, including Master of Social Work (MSW), Master of Public Health (MPH), Master of Human Services (MSHS), or a related field.

Minimum five (5) years’ experience in human services, including case management, advocacy, crisis intervention, community outreach, healthcare navigation, or related fields.

Knowledge of federal, state, and local human services regulations.

Supervisory experience preferred.

Bilingual preferred.

Qualifications

To be considered for this position, applicants must answer the following questions:

• Do you possess a Bachelor’s Degree in Social Work, Public Health, Human Services, Psychology, Sociology, Community Development, or a related field?
• If yes, please provide details regarding your degree, including the field of study and institution.
• Do you possess a Master’s Degree in Social Work, Public Health, Human Services, or a related field?
• If yes, please provide details regarding your Master’s degree, including the field of study and institution.
• Do you have a minimum of five (5) years of experience in human services, including case management, advocacy, crisis intervention, community outreach, healthcare navigation, or a related field?
• If yes, please provide details regarding your human services experience, including the type of work performed and the number of years of experience.
• Do you have knowledge of federal, state, and local human services regulations?
• If yes, please briefly describe your knowledge or experience working with federal, state, and local human services regulations.
• Are you bilingual?
• If yes, please list the language(s) you speak, read, and/or write.