Program Manager - Asante/Westhaven

About the role

The People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Project-based Housing Program houses individuals transitioning from homelessness in subsidized housing units that are attached to supportive services. Project-based Housing clients are linked to ICMS case managers who provide home-based and field-based interventions clinical services while employing trauma-informed care and harm reduction approaches. Clients in our programs are a diverse group with complex trauma experiences complicated by medical, mental health and substance use barriers. Clients remain in the program for as long as they require subsidized housing. For many individuals this may mean their entire lifetime.

Responsibilities

• Provide clinical and administrative supervision to Bachelors-level Case Managers and Masters-level Clinical Case Managers.
• Facilitate weekly team meetings and case consultation utilizing a trauma-informed care lens and harm reduction approach.
• Collaborate with other Housing Department teams, DHS supports, and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients.
• Aid with client crisis management which includes assessment for voluntary and involuntary psychiatric hospitalizations.
• Be available to respond to emergency calls and situations on a 24-hour basis with support from direct clinical supervisor and Housing Department Directors.
• Ensure all documentation, charting, and data collection for program clients is complete, timely, and accurate through on-going audits of electronic data bases and chart reviews.
• In coordination with the Project-based Housing Director, provide budgetary oversight of program administration and ensure program revenue and expenses are within the annual budget.
• Aid in the screening, assessment, and enrollment of clients, including orientation to program policies, resources, and goals.
• Ensure case management staff are linking clients to appropriate services and utilizing a “Whatever It Takes” approach.
• Provide support and containment to team in the event of client death and/or traumatic incident.
• Cookordinate or provide debriefing when appropriate.
• Ensure that all Annual Reviews are completed in a timely manner.
• Provide oversight regarding hiring and ensure Diverse and Equitable hiring practices to appropriately reflect the diversity of the population served.
• Hire and manage staffing of ICMS team and ensure staff are adequately trained and abide by all agency and department policies and procedures.

Requirements

• MSW, MFT, LPCC or PsyD who is registered with CA BBS (supervision hours are available for this position).
• Licensed preferred, but must be license eligible.
• Minimum of two (2) years’ full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions.
• Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills.
• Strong critical thinking, problem-solving, and team building skills.
• Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers.
• Able to learn quickly and work effectively with a wide range of constituencies and minimal supervision.
• Self-starter with the ability to stay ahead of the curve and thrive in a fast-paced work environment.
• Current, valid Driver’s with an acceptable driving record.
• Able to be on-call 24/7 with support from direct clinical supervisor and Housing Department Director.

Qualifications

• Supervisory experience.
• BSS licensure.
• Clinical experience.
• Work in a field setting (may need to travel) and indoor office environment.
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites.
• Exposed to elements like cold, heat, dust, noise and odor.
• May need to bend, stoop, twist and sit throughout the day.

Benefits

• Medical Insurance.
• Vision Insurance.
• Dental Insurance.
• Retirement Planning (403b) & Matching.
• Paid Holidays.
• Paid Vacation Days.
• Paid Sick Days.
• Employee Assistance Plans (EAP).
• Telus Health Flexible Spending Account (FSA).
• Basic Life / Accidental Death & Dismemberment (AD&D).
• Voluntary Short- and Long-Term Disability.
• Voluntary Pet Insurance.

Schedule

Monday-Friday, 8am-4:30pm

Location

Westhaven Apartments - 11609 S. Western Ave, Los Angeles, CA 90047
Asante Apartments - 11001 S. Broadway, Los Angeles, CA 90061

Pay

Exempt (Salary)