Jobs · Customer Service

Program Manager [AQ-14531]

Aquent · Austin, TX · 1 wk ago
RemoteRemoteCustomer ServiceContract

About the role

Aquent is partnering with a leading financial-innovation organization that leverages cutting-edge technology to enhance client experiences and operational efficiency. This opportunity allows you to join a pivotal team shaping enterprise-wide AI initiatives, translating ambitious AI objectives into tangible plans that influence the company’s technological trajectory and competitive edge.

Responsibilities

  • Translate strategic AI enablement priorities and leadership direction into practical workstreams, implementation plans, milestones, deliverables, and progress tracking.
  • Develop and maintain integrated roadmaps connecting strategic objectives with sequencing, dependencies, decision points, stakeholder commitments, and capacity.
  • Manage assigned workstreams with detailed plans, action/decision logs, risk/issue tracking, dependency management, and consistent follow-through.
  • Facilitate planning sessions, workstream meetings, dependency reviews, and leadership checkpoints to drive decisions, accountability, and progress.
  • Coordinate across business, technology, data, risk, compliance, legal, governance, and external partners to clarify ownership and collaboration.
  • Identify critical-path items, resource constraints, competing priorities, and unresolved decisions; develop options, recommendations, and escalation paths.
  • Prepare executive-ready roadmap views, status updates, briefing materials, and decision documents for leadership.

Requirements

  • 3-5 years of experience in strategy implementation, program/project management, technology delivery, transformation, consulting, or related fields.
  • Demonstrated experience building roadmaps and converting broad objectives into actionable, sequenced plans.
  • Proven experience managing interdependent workstreams and coordinating across diverse stakeholder groups.
  • Strong structured problem-solving, facilitation, written communication, and executive-presentation skills.
  • Ability to operate in ambiguous environments, establish structure, and drive work forward without formal authority.
  • Proficiency with presentation software, spreadsheets, project-planning tools, and collaboration platforms.

Preferred Qualifications

  • Experience supporting AI, data, digital, platform, technology-governance, or emerging-technology initiatives.
  • Experience with project tracking and collaboration software, particularly in financial services or regulated industries.

Benefits

Eligible talent at Aquent Talent receive access to:

  • Subsidized health, vision, and dental plans.
  • Paid sick leave.
  • Retirement plans with a company match.
  • Free online training through Aquent Gymnasium.

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