Program Manager - Application Hosting

Program Manager Overview

The Program Manager will lead enterprise infrastructure operations supporting cloud operations, enterprise hosting, compute environments, virtualization, disaster recovery, and infrastructure modernization initiatives within large federal enterprise environments. This role supports mission-critical VA enterprise systems and operational environments across hybrid cloud and on-premises infrastructure ecosystems.

Responsibilities

• Lead enterprise Application Hosting / Compute & Storage operations supporting mission-critical VA enterprise systems and infrastructure environments.
• Oversee Operational Delivery Supporting Enterprise hosting, Cloud operations, Compute operations, Enterprise storage, Virtualization, Disaster recovery, Operational sustainment, Infrastructure modernization.
• Manage Operational Governance Activities Including SLA/KPI tracking, Risk management, Program reporting, Incident escalation, Operational reviews, Customer engagement, Executive communications.
• Cross-functional Teams Supporting Linux and Windows server administration, VMware and OpenShift operations, Enterprise cloud operations, Storage and backup operations, Automation and DevSecOps initiatives, Cybersecurity compliance activities.
• Support transition planning, modernization initiatives, and operational optimization efforts aligned with VA enterprise infrastructure goals.
• Ensure compliance with federal cybersecurity and operational requirements including RMF, NIST, FedRAMP, VA Directive 6500, and Zero Trust initiatives.
• Leverage automation, Infrastructure-as-Code, cloud transformation, and enterprise operational resiliency practices for infrastructure modernization initiatives.
• Collaborate with customer leadership, engineering teams, cybersecurity stakeholders, and operational support personnel to ensure successful delivery of enterprise operational services.

Qualifications

• Program Manager responsible for leading enterprise infrastructure operations supporting hybrid cloud hosting, compute, storage, virtualization, disaster recovery, and infrastructure modernization initiatives within large federal enterprise environments.
• Experience supporting enterprise Infrastructure Operations environments within the Department of Veterans Affairs (VA), Department of Defense (DoD), or other large federal agencies.
• Experience Managing Large Operational Support Contracts Supporting Enterprise hosting services, Cloud operations, Infrastructure sustainment, Virtualization operations, Enterprise storage environments, Disaster recovery operations, Operational modernization initiatives.
• Experience managing hybrid cloud operational environments leveraging AWS, Azure, VMware, OpenShift, and enterprise virtualization technologies.
• Experience Leading Operational Governance Activities Including SLA/KPI management, Executive reporting, Risk management, Operational reviews, Transition planning, Customer engagement, Cross-functional coordination.
• Experience Supporting Enterprise Cybersecurity And Compliance Initiatives Including RMFNIST 800-53FedRAMP, Continuous monitoring, Vulnerability remediation, Audit readiness.
• Experience leading geographically dispersed technical teams supporting 24/7/365 operational environments.
• Fifteen (15) years of experience supporting enterprise IT operations with at least ten (10) years managing large federal infrastructure or operational support programs.
• Strong communication skills with the ability to lead executive briefings, customer engagements, operational governance meetings, and cross-functional technical discussions.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Management, or related field.