Program Manager Analyst

About the role

Supports the Program Manager and oversees assigned programs and customers to ensure that activities and customer orders are carried out in accordance with contract requirements, schedules and budgets. Accuracy and timely communication are critical for both internal and external communication.

Founded in 1849, Ducommun is the oldest company in California, and today is a global provider of innovative manufacturing solutions for customers in the aerospace, defense and industrial markets. Our Facility in Appleton, WI manufactures state-of-the-art circuit boards for Aerospace and Defense as well as Industrial and Medical Industries.

Responsibilities

• Focal point for customer/buyer communication and interface: Represents the company in contacts with the customer and outside parties for issues concerning the assigned program.
• Ensures that customer requirements are flowed down to all functional departments through the initiation of sales orders and management of backlog.
• Provides timely notification to management of program cost or schedule impact.
• Provides a coordinated company response to customer requirements and inquiries.
• Supports Program Manager in execution of Customer Surveys and gathering Customer Feedback.
• Communicate with Operations Management to assure proper coordination of customer requirements.
• Coordinate with Operations Management and production planners to integrate program schedules that support contractual commitments and company goals.
• Work with Program Manager to communicate customer cost reduction and process improvement goals to company management and coordinate response that highlights/demonstrates company commitment to continuous improvement.
• Work with Program Manager to analyze and review all contracts to verify Terms and Conditions, Work Statements, Funding, Performance Periods, Deliverables, and other customer General Conditions.
• Manage and track program compliance to purchase order requirements.
• Manage customer AR in support of site functional metrics.
• Support the Finance Department in invoice submittal and in resolving late payment receipts and customer claims.
• Create and manage program bookings and provide data for sales forecasts.
• Manage and maintain program bookings and sales tracking system that supports the company monthly summary reports.
• Responsible for planning and acquisition of follow-on business within the lead time constraints.
• Work to identify, strategize and capture new business opportunities where available.
• Support Program Manager and Proposal Team for development, preparation and customer submittal of proposals for new and follow-on business.

Requirements

• Strong people and time management skills are required.
• Excellent verbal and written communication skills are required; must be able to communicate effectively and professionally with customers and at all organizational levels.
• Experience in production control, contracts management, project management or contracts management, are key talents.
• Detail oriented, positive friendly customer service are key attributes.
• Computer knowledge and skills, i.e. MS Office Suite – Word, Power Point and Excel is required.
• Experience with MRP systems is beneficial.
• Team oriented with a continuous improvement outlook.

Qualifications

• Bachelor’s Degree or MBA in a business discipline.
• Experience in electronic or electrical manufacturing environment.
• Minimum 1-5 years customer service and contract administration background, in a manufacturing environment preferred.