Program Manager, Amazon Flex BOSS

About the role

Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called Delivery Partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. This role affords an opportunity to work on the cutting edge of innovation, while directly contributing to driving an improved experience for Amazon customers and Delivery Partners.

As a Program Manager for NA Flex Business Optimization, Strategy, and Scaling (B.O.S.S.) Team, you will own strategy and initiatives around improving areas such as cost, quality, delivery partner experience, and expansion. To achieve your goals, you will work with functions that cut across the organization; including technology, operations, and marketing.

Key job responsibilities

• Own the long-term road map for improving business results
• Develop and utilize data inputs and KPI's in advanced analyses to inform operational adjustments and long-term technical solutions
• Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives
• Make difficult resource trade-offs and align leadership on inputs, outputs, and priorities
• Define and create processes that will scale to meet growing business demands
• Work closely with the business to understand day-to-day opportunities and pain points, and implement short term and long term solves

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Pay

• USA, AZ, Tempe - $74,200.00 - $129,800.00 USD annually
• USA, NY, New York - $81,600.00 - $142,800.00 USD annually
• USA, TX, Austin - $74,200.00 - $129,800.00 USD annually
• USA, WA, Bellevue - $82,700.00 - $129,800.00 USD annually

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Your Amazon package will also include sign-on payments and restricted stock units (RSUs).

This response is AI-generated, for reference only.