Program Manager - Active Case Management

Developmental Pathways (DP) is seeking a Program Manager - Active Case Management (PM) in the Case Management (CM) department to lead a team of individual contributors. This leadership role is responsible for fostering an engaged and supportive team culture, while demonstrating integrity and authenticity in interactions with staff, peers, and leadership. The PM will oversee a team primarily focused on delivering quality case management services to individuals applying for or referred to services, as well as their families. This role will be responsible for providing technical guidance and direction to ensure compliance with due process and confidentiality requirements. Additionally, the PM will offer responsive and effective support to team members across various circumstances and settings, including emergencies and crisis situations. This role offers a 4-day, 40-hour work week, Monday-Thursday. DP operates a primarily hybrid work environment with in-person requirements at our Colorado office. The frequency of on-site work varies by department and is subject to change based on operational needs. Application Deadline: Sunday, November 9th at 11:59 PM (MST) Starting Salary And Benefits $66,021 - $76,569 annually Great work-life balance & flexible work schedules Health/dental/vision coverage Generous paid time off and holiday pay Monthly work remote stipend Employer-paid and supplemental life insurance Short- and long-term disability insurance 401(k) investment plan, with an employer match of up to 4% Mileage reimbursement Tuition reimbursement program Certified Employer for Public Service Loan Forgiveness Program Healthcare reimbursement and flexible spending plans Discounts on auto and homeowners’ insurance Employee assistance program Credit union membership Employer-paid training You Belong! To learn more about our commitment to inclusion and diversity, visit our website: https://www.dpcolo.org/about-us/inclusion-and-diversity/ Requirements A Bachelor’s Degree;Or five (5) years of experience in the field of Long-Term Services and Supports (LTSS), which includes Developmental Disabilities; Or some combination of education and relevant experience appropriate to the requirements of the position A minimum of two (2) years of experience with mentorship, team lead, and/or direct supervision Working knowledge of the Medicaid Long Term Care system Experience managing sensitive information with discretion Valid Colorado motor vehicle license and provide proof of motor vehicle insurance Meet our driving requirements - no suspensions and no more than two (2) tickets in the past three (3) years Upon request, qualifying need, and approval, driving requirements may be waived in lieu of reliable transportation. Preferred Project management experience Qualifications Additional Responsibilities Supervise and direct activities of assigned staff to ensure timely processing, submission, and distribution of reports, data, and work. Foster and maintain an inclusive team with productive team cohesion and dynamics Observe, directly supervise, evaluate, and document performance and assure performance evaluations are completed and reviewed for all assigned staff. Address staff disciplinary issues in consultation with the Associate Director and Human Resources Coach and mentor staff to improve the quality of documentation, deadlines, and soft skills, as needed Participate in the hiring process for open positions, as needed Lead and collaborate with others on all aspects of project management, with emphasis on stakeholder communication, resource availability, and impact to the community Ensure all applicable policies, procedures, and regulatory guidelines regarding persons served, processes, and funding are met. Ensures timely and efficient completion of documentation for funding continuity Ensure workloads and/or caseloads are covered in the event of absenteeism and/or staff vacancies /monitor workloads, as appropriate Successfully complete and update required training; participates effectively and appropriately, and ensures training completion for staff Respond to complaints and resolve issues to the best outcome possible About Us Started in 1964, Developmental Pathways (DP) is a nonprofit agency serving more than 15,000 individuals with disabilities and their families in Arapahoe, Douglas, and Elbert counties. We are a designated Case Management Agency (CMA) for long-term care services and are one of Colorado’s Community Centered Boards (CCB), connecting people to federal, state, county, and private funding. We are also Colorado’s largest Early Intervention (EI) provider and help connect young children to essential resources, serving the City of Aurora in addition. Our mission is to enrich the lives of people with disabilities/delays by partnering to provide expertise, support, and advocacy in their pursuit of a meaningful life. At DP, we believe that our people are our greatest asset. We want to give you the ability to grow and do what you love. We are committed to creating an inclusive and dynamic work environment where employees can thrive and make a meaningful impact. If you are looking for a challenging and rewarding career with an organization that values integrity, innovation, partnership, and stewardship, you’ve come to the right place! If you need an accommodation with this application process, please contact Support-HR@dpcolo.org