Program Management Program Director _2754

Key Responsibilities

• Oversee organization and implementation of direct supports, person-centered planning and implementation, health care, advocacy, stakeholder relations, regulatory compliance, staffing, training, financial management, and maintenance of the physical environment.
• Staff Management
• Recruitment & Hiring: May participate in hiring events as needed and partner with Talent Acquisition to identify hiring needs for Direct Support Professionals and Program Supervisors in consultation with the Area Director.
• Meetings & Training: Organizes and implements on-site orientation and training for assigned programs and monitors training compliance and documentation; conducts monthly staff meetings; attends monthly regional meetings and additional meetings as needed.
• Employee Scheduling: Designs and monitors schedules to ensure that all shifts are covered; monitors and minimizes overtime.
• Performance Evaluation: Conducts rotating performance snapshots and evaluations for direct reports in consultation with the PD’s manager; reviews and approves Direct Support Professional and other staff member’s performance evaluations.
• Coaching, Discipline and Termination: Coaches employees, correcting or directing employee behavior where required; may remove employees at their sole discretion in the event of emergency; may recommend and participate in decisions regarding discipline and termination in consultation with the PD’s manager and Human Resources; manages the termination of Direct Support Professionals or other staff members, as necessary.
• Employee Safety: Responsible for employee safety and workers’ compensation programs; monitors compliance; and assists in returning employees to work; implements, oversees, and trains employees about safety.
• Program Management
• Program Planning: Acts as the QIDP (if required), writes and approves individual program plans; trains and assists appropriate staff members with implementation of plans across all shifts.
• Records: Periodically audits individual records and other program documentation for accuracy and completion.
• Program Team Meetings: Conducts progress meetings and (quarterly, annual, and/or other) reviews as appropriate or determined by the interdisciplinary team; provides and approves written and progress reviews.
• Compliance: Oversees licensing compliance for program services and supports; ensures timely and accurate program documentation; implements the Sevita compliance plan and manages individual rights implementation while maintaining confidentiality and adhering to individual rights standards.
• Management of Individuals’ Assets: Implements system and oversees management of individual’s funds and property, assuring safety and accuracy; audits, monitors, and reviews individual’s financial accounts.
• Program Stakeholder Relations: Maintains productive and professional relations with individuals, families, case managers and other stakeholders; provides regular communication to stakeholders; and acts as point of contact for all stakeholders; implements satisfaction improvement plans.
• Government Relations: Engages in government and community relations; participates in advocacy efforts and ensures preparedness for home visits (e.g., staff, families, legislators).
• Incidents: Implements proactive strategies to reduce or eliminate serious incidents; takes immediate steps to correct potential safety concerns and limit the potential for continued concern or incident; reviews all incidents and directs appropriate response; ensures timely incident reporting; and signs and submits all incident reports as required.
• Health Care Appointments: Oversees coordination of health care appointments and monitors individual attendance.
• Medications: Oversees system for medication administration, documentation, and security; reviews documentation for accuracy and completeness; ensures all applicable employees are certified or trained in medication administration.
• Medical Supplies and Equipment: Approves purchases of medical supplies and equipment; and ensures training in proper use to all employees.
• Dietary planning: Monitors food service in accordance with dietary plans and to meet regulatory compliance; ensures consideration for special needs, occasions, and individual choice; ensures all applicable employees are certified or trained in meal preparation and/or dietary planning.
• Financial Management
• Purchasing: Approves purchase of food, supplies and equipment; and reviews and monitors monthly invoices for accuracy and budgetary compliance; attests to company credit card statements and monthly invoices in accordance with company policy.
• Billing and utilization: Oversees census, attendance information or other required documentation to assure accurate billing; ensures program documentation is accurate, complete, and compliant; monitors utilization between authorization and provision of services and supports.
• Staffing: Monitors staffing hours for budgetary compliance.
• Growth: Develops understanding of program growth strategy and supports implementation of growth initiatives within the program.
• Census Management
• Census Performance: Monitors census performance for their location(s) and escalates potential service disruptions that impact census to the Area Director and Regional Director.
• Referrals: Reviews referrals to validate fit for specific locations and identifies and escalates potential barriers to serving individuals to the Area Director and Regional Director; coordinates and prepares for in-person site visits at locations during referral process.
• Placements: Coordinates preparations required for expected placements including staffing, funding, home set-up, and safety requirements.
• Maintenance
• Vehicles: Ensures vehicles are properly maintained, clean, and safe by consulting with maintenance personnel; implements training procedures for maintenance and safe operation of company-owned vehicles, including reviewing checklists on a regular basis; addresses known safety concerns with employee vehicles or other means of transportation, for the safe transport of individuals.
• Housekeeping: Monitors and implements strategies to assure neat, clean, and safe program environments (internal and external); ensures age appropriate and esthetic decoration.
• Maintenance and Repair: Oversees environmental safety program; establishes preventive maintenance schedule; maintains furnishings, equipment, and facilities in good repair and compliant with regulatory standards.
• Other
• Performs other duties and activities as required, including backfilling roles under your supervision.

Supervisory Responsibilities

• Manages the Direct Support Professionals, Program Supervisors and other direct or indirect staff members of the program.
• Completes performance evaluations, orientation, and training.
• Makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.
• Solves employee problems within position responsibilities.