Program Management Manager - Growth Lab - Email

Position Responsibilities

Serve as the senior point of contact for key clients, owning the relationship and acting as a trusted strategic advisor.
Develop a deep understanding of each client’s business goals, industry trends, and marketing challenges.
Translate client objectives into actionable strategies and integrated marketing plans.
Lead quarterly business reviews, strategic planning sessions, and performance reporting with senior stakeholders.

Team & Project Leadership

Lead a cross-functional team of program managers, analysts, and platform specialists across global time zones.
Foster a high-performance, collaborative team culture focused on continuous improvement and shared success.
Ensure projects are delivered on time, on budget, and to the highest quality standards.

Strategy & Innovation

Collaborate with internal marketing strategists, data analysts, and capability leads to design omnichannel campaigns—particularly focused on email, push, and loyalty channels.
Identify opportunities for innovation in personalization, segmentation, lifecycle marketing, and customer journeys.
Help shape and evolve our service offerings by bringing market insights and client feedback to leadership.

Business Growth & Account Expansion

Identify new opportunities within accounts to expand our support across services, products, or geographies.
Write and present proposals and new work recommendations to clients.
Partner with business development and senior leaders to pitch and onboard new client programs when needed.

Minimum Qualifications

• 10+ years of experience leading client-facing teams in an agency or in-house marketing environment
• 5+ years in account management or client services, with demonstrated success owning senior-level relationships
• 5+ years experience on email marketing automation technology tools and CRM; bonus if experience includes push, SMS, and in-app channels
• Strong understanding of digital marketing KPIs and analytics; ability to translate data into strategic insights
• Exceptional communication skills—written, verbal, and presentation—with the ability to engage and influence at all levels
• Ability to move fluidly between high-level strategic thinking and day-to-day execution oversight

Preferred Qualifications

• Knowledge of and/or experience with loyalty programs, retail marketing, growth marketing, consumer marketing (B2C), or customer lifecycle strategy
• Experience with digital marketing platforms such as Salesforce Marketing Cloud, Oracle Responsys, Marketo, Iterable, Braze, or similar
• Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects

Benefits

We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage.
We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums.
Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences.

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