Program Lead, Tailored Programs, Fuqua School of Business

Job Responsibilities

• Serve as the primary program manager for tailored executive education programs, owning end-to-end delivery for both on-site and off-site programs.
• Lead all aspects of program execution, including planning, scheduling, logistics coordination, participant communication, and on-site delivery.
• Ensure a high-quality, seamless experience for clients, faculty, and participants.
• Anticipate and proactively resolve operational challenges to maintain program excellence.
• Manage multiple concurrent programs at different stages of development and delivery.
• Serve as a key point of contact for clients during program planning and delivery.
• Support the Director of Business Development in maintaining strong client relationships.
• Participate in client meetings, helping translate client needs into program execution plans.
• Ensure client expectations are clearly understood and consistently met throughout the program lifecycle.
• Support the development of tailored program proposals, including drafting, editing, and coordinating inputs from faculty and internal stakeholders.
• Conduct client, industry, and participant research to inform program design and positioning.
• Assist in preparing materials for client presentations and business development discussions.
• Contribute to the refinement of program concepts based on client needs and market insights.
• Collaborate with faculty and the Director of Business Development to translate client objectives into program agendas and learning experiences.
• Cook up with faculty engagement, including scheduling, briefing materials, and communication.
• Support iteration and refinement of program content to enhance relevance and impact.
• Manage post-program evaluations and feedback collection.
• Analyze participant and client feedback to identify opportunities for improvement.
• Contribute to continuous improvement of program design and delivery processes.
• Identify opportunities to improve program delivery processes, tools, and workflows.
• Contribute to the development of repeatable systems that support scalability and efficiency.
• Maintain accurate records and documentation within CRM and project management systems.

Requirements

• Bachelor’s degree required.
• 4+ years of experience in program management, project management, event management, executive education, or a related field.
• Proven ability to manage complex projects and deliver high-quality experiences in a client-facing environment.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to work effectively with senior executives, faculty, and internal stakeholders.
• Ability to anticipate needs, solve problems proactively, and operate with a high degree of ownership and accountability.
• Experience with CRM systems (e.g., Salesforce), project management tools, and standard business software.

Qualifications

• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of executive education and program management principles.

Skills

• Project Management
• Event Management
• Client Relationship Management
• Proposal Development
• Program Design
• Faculty Coordination
• Post-Program Evaluation
• Continuous Improvement
• Operational Excellence

Benefits

Duke University provides an annual base salary range for this position as USD $61,535.00 to USD $95,880.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/

Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status.