Program Lead Corporate Compliance Risk – Regulatory Change & Obligations

About the role

The Program Manager, Regulatory Change & Obligations is an enterprise-level individual contributor responsible for the design, governance, and effectiveness of Mountain America's Regulatory Change Management (RCM), Regulatory Intelligence, and Regulatory Obligations Management (Regulatory Inventory) programs.

Responsibilities

• Establish and maintain RCM and regulatory obligations program charters, standards, procedures, escalation criteria, and documentation expectations aligned with regulatory requirements and organizational risk tolerance.
• Define enterprise regulatory change intake and minimum standards for applicability and impact assessment, risk tiering, implementation planning artifacts, and evidence expectations.
• Govern implementation risk tracking (milestones, dependencies, evidence, and control impacts) and escalate high-risk, delayed, or ambiguous changes per defined criteria.
• Lead RCM governance forums and working sessions; clarify accountability (RACI) and decision pathways across stakeholders.
• Provide forward-looking regulatory intelligence summaries and implementation risk insights to leaders and committees.
• Ensure alignment across regulatory change actions, policy/procedure updates, controls, testing, issue management, and enterprise reporting (oversight and challenge; not drafting or executing).
• Own the regulatory obligations inventory operating model, including obligation identification standards, applicability mapping, ownership expectations, review cadence, and change control.
• Maintain enterprise standards for inventory structure, metadata, quality checks, and linkages to policies, procedures, controls, issues, testing, and evidence repositories.
• Perform quality assurance reviews on change records and obligation mappings to validate completeness, traceability, and audit/exam defensibility.
• Define and maintain KPIs/KRIs for RCM and obligations coverage (e.g., timeliness, overdue changes, high-impact exposure, evidence completeness, and coverage gaps).
• Produce dashboards and executive reporting for senior management and committees; support Board-level reporting as required.
• Act as functional lead for RCM/obligations tools and workflows (e.g., SharePoint/GRC platforms); partner with Technology to improve automation, data integrity, and audit trails.
• Establish standards for evidence repositories and documentation discipline to improve audit/exam responsiveness.
• Provide effective challenge to first-line regulatory change execution; recommend risk-based corrective actions when gaps are identified.
• Serve as a trusted advisor and escalation point for complex regulatory change matters; translate requirements into actionable expectations and informed decision-making.

Requirements

• Deep knowledge of compliance management systems (CMS) and regulatory expectations in a regulated financial services environment.
• Advanced understanding of regulatory change management, regulatory intelligence, and regulatory obligations/inventory design.
• Strong analytical skills, including KPI/KRI design, dependency and delivery risk analysis, and executive reporting.
• Demonstrated ability to lead cross-functional programs through matrix influence; strong judgment in ambiguous situations.
• Executive-level written and verbal communication; strong documentation discipline and attention to detail.
• Experience with workflow/GRC tools and data governance concepts (taxonomy, metadata, controls linkages, audit trails).
• Demonstrated ability to lead through influence as an individual contributor, with the capability to transition into people leadership responsibilities as programs scale.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 8+ years of progressive experience in compliance, risk management, audit, or regulatory program leadership within a highly regulated industry (financial services preferred).
• Demonstrated experience designing governance frameworks, leading enterprise programs, and delivering executive-level reporting.
• Experience supporting regulatory exams/audits and building audit-ready evidence packs preferred.

Skills

• Advanced proficiency with Microsoft Office (Outlook, Word, PowerPoint, Excel) to support analysis, documentation, and executive reporting.
• Leverages Excel for advanced analysis, dashboards, trend reporting, and metrics supporting risk-based decision-making.
• Effectively utilizes collaboration and document management platforms (e.g., SharePoint, Smartsheet or comparable tools) for program governance, workflow management, evidence retention, and audit/exam readiness.
• Quickly adapts to and learns new systems/tools (e.g., GRC platforms, reporting solutions, workflow/case management tools).

Benefits

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.