Program Lead

Main Responsibilities

• Aid and advise the Program Manager in all aspects of program implementation, management, and compliance.
• Implement and manage systems to improve program efficiency and service delivery.
• Manage GPD facilities and coordinate for repairs to ensure safe and high-quality housing for Veterans.

Main Duties

• Coordinate with The Salvation Army Corps and Division Headquarters personnel to write and submit GPD grant applications and renewals.
• Collaborate with Veterans Affairs personnel under the guidance of the Program Manager to maintain a strong relationship between The Salvation Army and the VA.
• Manage program waitlist and intake procedures.
• Represent the GPD program to the VA and other external organizations through written and in-person communication.
• Cultivate relationships throughout the community to ensure that The Salvation Army GPD program is effectively serving the needs of the Veteran community in Colorado Springs.
• Manage team internal systems to ensure efficiency and quality in training, facilities maintenance, record keeping, and budgeting.
• Absorb and support Case Managers while managing your own, reduced caseload.
• Work with the GPD Program Manager on long range planning and direction for the department.
• Lead special projects assigned by the GPD Program Manager as required.

Qualifications

• Assure that all clients’ files, both hard copy and digital, are well kept and audit ready for internal purposes, governmental review, or VA inspections.
• Absorb onboarding new case managers to ensure they learn all systems and the team culture.
• Ensure that our clients’ success rate is above standards.

Skills

• Work independently with little or no supervision.
• Maintain a high level of confidentiality.
• Maintain appropriate professional and personal boundaries with clients.
• Follow all policies and procedures of the center.
• Access and produce information from a computer.
• Do an intake and goal assessment.
• Participate in training as required.
• Facilitate life skill courses.
• Network and make appropriate referrals.
• Communicate verbally and in writing.
• Work with people from diverse populations.
• Read and write in the English language.
• Use fax and multi phone lines.
• File, do data entry, and have basic clerical skills.
• De-escalate a potential crisis.
• Handle high levels of stress effectively in a busy environment.
• Multitask and possess strong interpersonal skills.
• Drive if the position requires driving.

Physical Requirements

• Ability to maneuver.
• Ability to remain in a stationary position.
• Ability to grasp, push, pull, and reach overhead.
• Ability to operate telephone.
• Ability to lift 25 pounds.
• Ability to access and produce information from the computer.
• Ability to understand written information.