Program Lead

Requirements

• Must be 18 years old.
• Must have a verifiable High School diploma/G.E.D. OR 4 -5 years' experience working in a human services residential setting 1-3 total years of experience required.
• Willingness to obtain NADSP Certification obtained within first year of hire, if required.

Responsibilities

• Serve as lead staff and on-shift point of contact.
• Support scheduling and daily program operations in partnership with the Program Manager.
• Provide coaching, direction, and real-time feedback to DSP staff.
• Aid in training and reinforcing compliance with state regulations and company policies.

Direct Care / DSP Responsibilities

• Provide hands-on support with Activities of Daily Living (ADLs) including hygiene, meals, and mobility.
• Support individuals with behavioral needs using de-escalation and person-centered techniques.
• Ensure proper supervision levels in compliance with individual service plans (ISPs).

Health, Safety & Compliance

• Administer and assist with medication management per CA regulations.
• Ensure compliance with Title 17, DDS, and Community Care Licensing (CCL) requirements.
• Respond to incidents and emergencies and complete required reporting in coordination with leadership.

Home & Program Operations

• Maintain a clean, safe, and organized residential environment.
• Oversee household needs including meal planning, grocery shopping, and basic maintenance coordination.
• Submit maintenance requests and ensure timely resolution.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or GED required (OR equivalent experience in a human services or residential setting).
• 1–3 years of experience in human services, caregiving, or IDD support preferred.
• Ability to work in a fast-paced, team-oriented environment and manage multiple priorities.
• Strong communication, problem-solving, and decision-making skills.
• Ability to remain calm and respond effectively in crisis situations.
• Must be willing to obtain NADSP Certification within the first year of employment (if applicable).

Preferred Qualifications

• Experience working with individuals with intellectual/developmental disabilities (IDD).
• Prior leadership or senior DSP experience.
• Knowledge of California Title 17, DDS, or CCL regulations.