Program Intake Assistant

About the role

The Program Intake Assistant (CAS CARE) serves as the critical first point of contact and administrative anchor for the CAS CARE initiative at The Osborne Association. The Osborne Association is dedicated to serving individuals, families, and communities affected by the criminal legal system, offering opportunities for healing, restoration, and thriving. The Assistant supports both Mitigation Specialists and Trauma-Informed Care Specialists by coordinating intakes and managing specialized referral pathways.

Responsibilities

• Conduct initial client intakes, explaining the CAS CARE model and its two service pathways (Integrated Team and Direct Referral) to new participants.
• Cook up administrative and client-related tasks for both Mitigation Specialists and Care Specialists to ensure seamless service delivery.
• Facilitate and track referrals to essential stabilization services, including mental health, substance use, medical, and housing providers.
• Maintain accurate records of incoming referrals and case assignments within the CAS CARE team.
• Accurately enter and manage client data in electronic systems.
• Manage confidential electronic and paper filing systems, ensuring that records of assessments and care plans are organized and accessible.
• Aid with program matters such as preparing purchase orders for program goods and services.
• Compile and distribute planning materials, agendas, and weekly court case calendar reports for CAS CARE team meetings.
• In-person attendance is required to collaborate with co-workers.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalency required; Associate’s degree from a two-year college or technical school preferred.
• At least two years of related experience in a nonprofit, social service, or law office setting.
• Demonstrated ability in data entry, filing system management, and superior clerical and writing skills.
• Meticulous attention to detail in managing client records, financial documentation, and team schedules.
• Excellent interpersonal skills to effectively interact with legal partners, service providers, and diverse internal teams.
• Deep commitment to maintaining client confidentiality and handling sensitive legal and clinical information with discretion.

Key Competencies

• Ability to conduct intakes with empathy and professionalism, recognizing the "high-need" nature of approximately 50% of the program's clientele.
• Skilled in managing multiple administrative and client-facing tasks within a fast-paced, hybrid work environment.
• Strong accuracy in data entry and proficiency in Microsoft Office and electronic case management (ECM) software.
• Meticulous attention to detail in managing client records, financial documentation, and team schedules.
• Excellent interpersonal skills to effectively interact with legal partners, service providers, and diverse internal teams.
• Deep commitment to maintaining client confidentiality and handling sensitive legal and clinical information with discretion.

Benefits

• Generous benefits including four weeks of vacation, tuition reimbursement, flexible work schedule, excellent Medical, Dental, and Vision insurance, and a 403(b) plan with a company match.
• Career development through ongoing training and individual development plans.

About The Osborne Association

The Osborne Association is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to advancing in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. We take affirmative action in support of our policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.