Program Implementation Subject Matter Expert

Primary Responsibilities

• Implement VFMP modernization initiatives impacting operational workflows, healthcare claims processing, eligibility systems, appeals modernization, automation, and EDI integration.
• Analyze current operational processes and future-state modernization requirements.
• Develop implementation strategies and operational transition plans supporting modernization initiatives.
• Cook up implementation activities between operational teams, technical teams, vendors, and stakeholders.
• Ensure modernization initiatives align with VFMP governance standards, operational priorities, and business objectives.
• Support implementation of automation solutions designed to improve operational efficiency and reduce manual processing workloads.
• Aid in integrating modernization solutions into day-to-day operational workflows.

Business Process Analysis & Optimization

• Analyze existing operational workflows, business processes, and organizational structures.
• Conduct gap analyses between current-state and future-state operational environments.
• Identify opportunities for workflow optimization, automation, and operational efficiency improvements.
• Support development of business process redesign initiatives.
• Aid in documenting operational procedures, workflows, and modernization impacts.
• Evaluate modernization impacts on staffing, workload management, customer service, and operational performance.

Stakeholder Coordination & Governance

• Serve as a liaison between Government leadership, operational stakeholders, technical teams, and contractor personnel.
• Facilitate stakeholder meetings, working sessions, implementation reviews, and operational readiness discussions.
• Cook up cross-functional collaboration among operational, technical, and business teams.
• Prepare executive briefings, status reports, recommendations, and implementation updates.
• Aid leadership in identifying risks, dependencies, and implementation barriers.

Requirements Development & Documentation

• Support gathering and validation of operational and technical business requirements.
• Aid in translating business requirements into implementation strategies and operational workflows.
• Ensure documentation complies with VFMP modernization governance and operational standards.

Testing, Deployment & Operational Readiness

• Support User Acceptance Testing (UAT) and end-to-end testing activities for modernization initiatives.
• Cook up operational readiness assessments prior to implementation and deployment activities.
• Validate business functionality and operational workflows during testing activities.
• Aid with defect identification, issue resolution, and implementation troubleshooting.
• Aid in deployment planning, implementation scheduling, and post-implementation stabilization activities.
• Ensure operational teams are prepared for transition to modernized workflows and systems.

About Aptive

Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations, and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security, and the National Science Foundation. We specialize in applying technology, creativity, and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded in 2012, we have 300+ employees nationwide. EEO Statement: Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.