Program Evaluator

Reports to: Director of Quality

About the role

Collects, analyzes, and reports on data to evaluate effectiveness of program services.

Core Values

• Cultural Proficiency: Articulates and applies historical context of racism and understands the current reality of consumers and communities of color in order to support racial equity. Actively demonstrates a commitment to supporting equity and inclusion, and serves as an advocate with colleagues, partners, and communities to meet the Agency's goal of becoming an Antiracist Culturally Inclusive Organization.
• Transformational Values: Contributes to valuable and positive, antiracist transformation in individuals, organizations, and social systems in an effort to actively progress across the antiracist multicultural institution continuum. Fosters a sense of community and shared purpose via collaboration and cooperation with others inside and outside Family Connections. Embodies the principles and practices that form the Agency’s culture. Operates from an abundance mentality that recognizes opportunities and is optimistic and realistic about the future. Demonstrates cultural competence through an awareness of and sensitivity towards Agency’s clients’ and coworkers’ cultural and socioeconomic characteristics. Committed to the value of a nurturing family as the ideal environment for a child and believes in the capacity of people to grow and change. Works from a strengths-based perspective. Recognizes that consumers come first and responds to consumers appropriately. Knows and adheres to all FC Policies and Procedures.
• Professionalism: Values and participates in the team as a proactive member. Respects others’ professional opinions and tolerates a range of feelings. Able to give and receive constructive criticism.
• Supervision: Attends supervision consistently and comes prepared. Able to receive feedback and to learn from it. Has insight about self (i.e., strengths and weaknesses) and utilizes that knowledge toward growth and change.

Responsibilities

• Work closely with program staff and under the direction of the Director of Quality to develop, maintain, and report on relevant process and outcome data in a timely manner.
• Collect, input, update, and manage data across various platforms, including but not limited to the agency’s Electronic Health Record, Salesforce, Alchemer, and those required by funders/regulators, ensuring data integrity and compliance with reporting requirements.
• Support both qualitative and quantitative data analysis of consumer care/quality measures in accordance with acceptable statistical and quality improvement processes/systems.
• Analyze, evaluate, and measure program outcomes and provide input for sustainability and evaluation planning.
• Support and make recommendations for use of rapid cycle PDSA to manage continuous quality improvement.
• Support fidelity monitoring of Evidence-Based Practices.
• Build and manage evaluation and outcome reports in appropriate software, ensure they are accurate, and share them with various internal and external stakeholders including staff, partner agencies, and funders.
• Work with Director of Quality to develop new outcome tracking systems.
• Review indicators on an annual basis to ensure they are appropriate for the goals of the program.
• Break out evaluation and outcome data by identified key features as indicated by program.
• Develop graphs, infographics, and other types of data visualizations for reports and presentations so that reports are clear and easy to understand.
• Work with IT team to establish key performance indicators (KPIs) or other assessment software/databases, as applicable.
• Create presentations and reports based on recommendations and findings.
• Serve on the Quality Improvement Committee.

Requirements

• Bachelor’s degree required; master's degree preferred in Public Health, Program Evaluation, Statistics, Social Work, Public Administration, Psychology, Sociology, or related discipline.
• Program evaluation experience required.
• Experience evaluating Evidence-Based Practices is required.
• Experience working with both quantitative and qualitative research methods.
• Proficiency with applicable software including but not limited to electronic health records, spreadsheets, database management, online survey tools, qualitative and quantitative analysis software.
• Preferred experience working in public health, youth mental health, and/or substance use disorders.

Skills

• Strong verbal and written communication skills.
• Excellent planning and organizing skills, attention to detail, accuracy, and adaptability.
• Understanding of both quantitative and qualitative research methods.
• Strong analytical and problem-solving skills.
• Excellent data collection, analysis, and reporting ability.
• Able to develop evaluation plans.
• Ability to set and meet deadlines and work in high-pressure situations.
• Able and interested in working with individuals from diverse backgrounds.
• Independent judgement and self-direction to complete assigned tasks and identify tools and approaches for analysis.
• An understanding of professional ethics and issues of confidentiality.
• The ability to work on a multi-disciplinary team.
• Willingness to learn and use new technologies and train others.

Work Environment & Physical Demands

The individual must possess the ability to perform work that requires frequent standing, bending, reaching, squatting, kneeling, moving, and lifting up to or in excess of 50 pounds.

Pay

$52,000 - $57,000

Benefits

• Medical, dental, life insurance, long-term disability, and retirement plans.
• Additional supplementary benefits.
• Vacation, personal, and sick days in addition to 12 paid holidays and summer wellness Fridays.
• Professional development assistance, referral program, internal/external trainings, and Capella University partnership.
• 403b retirement plan with employer matching (3% max) — no waiting period to enroll.
• Employer-paid life insurance, long-term disability (LTD) insurance, and accidental death & dismemberment (AD&D) insurance.