Program Engagement Lead (Volunteer)

About the Role

The Program Engagement Lead designs and manages engagement surveys, analyzes feedback, and supports continuous improvement across MAP programs. This role ensures that volunteer, mentor, and parent voices are captured thoughtfully and used responsibly to inform program decisions. The Program Engagement Lead works closely with the Director of Programs, Program Manager, and Parent Engagement Specialist to align feedback tools, share insights, and develop improvement initiatives.

Key Responsibilities

• Design and manage anonymous volunteer and mentor engagement surveys
• Analyze feedback to assess satisfaction, engagement, and overall program experience
• Identify trends, strengths, and areas for improvement across programs
• Develop data-informed recommendations and improvement initiatives
• Present insights, findings, and proposals to the Director and Program Manager
• Create and maintain a parent engagement survey in collaboration with the Parent Engagement Specialist
• Support ethical, non-punitive use of feedback and data
• Maintain organized records and documentation of findings
• Maintain timely, professional responsiveness via email and chat in Google Workspace

Qualifications

• Strong analytical and critical thinking skills
• Ability to synthesize qualitative and quantitative feedback
• Clear written and verbal communication skills
• Comfort presenting insights and recommendations to leadership
• Strong organizational skills and attention to detail
• Alignment with MAP's mission and dignity-centered values

Preferred Skills

• Experience with surveys, feedback tools, or program evaluation
• Familiarity with youth-serving or nonprofit environments
• Experience using spreadsheets or basic data analysis tools
• Comfort collaborating across program, engagement, and leadership teams
• Experience supporting continuous improvement or quality assurance efforts

Commitment

• Volunteer role
• Approximately 5–10 hours per week
• Minimum 6-month commitment preferred
• Fully remote with optional NYC-based collaboration

What You'll Gain

• Hands-on experience in program evaluation and engagement strategy
• Collaboration with program leadership and family engagement teams
• Professional references and letters of recommendation
• Insight into how feedback drives program improvement
• A meaningful role amplifying community voice and strengthening programs