PROGRAM ELIGIBILITY SPECIALIST I

State of Arkansas · Searcy, AR · 1 mo ago

OTHR$47k–$70k/yrFull-time

We need to output HTML fragment with sections only if content exists. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We must not include Job ID etc. Remove boilerplate, EEO, etc. Preserve substantive info. We need to parse the posting. Key info: - Position Number: 22100847 (metadata, drop) - County: White (metadata, drop) - Posting End Date: September 24,2026 (metadata, drop) - The DHS Program Eligibility Specialist I works under general supervision and is responsible for determining client eligibility, obtaining client information, coordinating services with providers, and preparing information and recommendations. This position is governed by state and federal laws and agency/institution policy including Fair Labor Standards Act. - Preferred Qualifications: The formal education equivalent of a bachelor's degree in psychology, sociology, or related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. Other job related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the Qualifications Review Committee. - The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others. - Position Information Job Series: Program Eligibility – Career Path Classification: Program Eligibility Specialist I Class Code: PPE02P Pay Grade: SGS05 Salary Range: $47,397 - $70,148 - Job Summary The Program Eligibility Specialist I is an entry-level position responsible for reviewing applications, verifying information, and determining eligibility for state-administered programs. This role requires strong attention to detail, organizational skills, proficiency in computer keyboarding, strong verbal and written communication skills, and customer service abilities to ensure applicants receive timely and accurate determinations. - Primary Responsibilities (list) - Knowledge And Skills (list) - Minimum Qualifications (list) - Licensure/Certifications N/A (should not create a section if no content) - OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. (duplicate of earlier) - EEO boilerplate (remove) We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. "About the role": could be the introductory paragraph describing the role, mission, etc. Could include the first paragraph about DHS Program Eligibility Specialist I works under general supervision... plus the mission statement about DHS. "Responsibilities": the Primary Responsibilities bullet list. "Requirements": maybe Minimum Qualifications? Or "Requirements" could be the basic requirements (minimum qualifications). We'll treat Minimum Qualifications as Requirements. "Qualifications": Preferred Qualifications (bachelor's degree etc.) plus other job related education/experience substitution note. "Skills": Knowledge And Skills bullet list. "Benefits": The paragraph about perks: pension, maternity leave, paid state holidays, etc. "Pay": Salary Range: $47,397 - $70,148 (maybe also Pay Grade SGS05). We'll include that. "Schedule": Not mentioned; no schedule info, so we should NOT create a Schedule section. We must not create sections with placeholder text. So we omit Schedule. We need to ensure we don't repeat content unnecessarily. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep details like "determining client eligibility, obtaining client information, coordinating services with providers, and preparing information and recommendations." Also "governed by state and federal laws and agency/institution policy including Fair Labor Standards Act." Also mention of DHS mission etc. We need to keep the bullet lists exactly as given (maybe rephrase slightly but preserve meaning). We should not omit any bullet. Let's extract bullet lists. Primary Responsibilities list: - Review and process applications for state assistance programs in compliance with established policies. - Verify applicant information, including income, assets, residency, and household composition. - Maintain accurate and up-to-date case records to support eligibility decisions. - Ensure timely application processing and follow-up with applicants to gather required documentation. - Assist in monitoring ongoing eligibility and renewal processes for program participants. - Provide clear and professional communication to applicants regarding eligibility requirements, application status, and program benefits. - Assist clients in completing forms and gathering necessary documentation. - Respond to inquiries and resolve concerns related to eligibility and program participation. - Educate applicants on available resources and services to support their needs. - Ensure adherence to state and federal regulations in eligibility determinations. - Identify potential discrepancies or inconsistencies in applications and escalate cases when needed. - Maintain confidentiality and security of sensitive applicant data in accordance with state privacy laws. - Prepare reports and summaries as needed for internal review and audits. Knowledge And Skills list: - Ability to assess applicant information and apply program guidelines accurately. - Strong attention to detail in reviewing documents and entering data. - Proficiency in basic computer applications and case management systems. - Ability to explain complex policies to applicants in an understandable manner. - Ability to prepare, present, and review oral and written information and reports. - Capacity to prioritize tasks, handle multiple cases, and meet deadlines. - Ability to analyze application issues and determine solutions. Minimum Qualifications list? It says: "At least one year of experience in customer service, administrative support, case processing, or a related field." Also maybe mention satisfaction of minimum qualifications etc. That's a paragraph, not a list. We'll keep as paragraph. Preferred Qualifications: "The formal education equivalent of a bachelor's degree in psychology, sociology, or related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. Other job related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the Qualifications Review Committee." Also there is a line: "OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE." That's duplicate; we can include once. Benefits: "Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more." Also earlier: "At DHS, we take care of our employees so you can help care for others." Could include that. Pay: "Pay Grade: SGS05 Salary Range: $47,397 - $70,148" We also have Job Series etc but those are metadata; we can drop. Now construct HTML. We'll start with

About the role

then

containing the introductory paragraphs: The DHS Program Eligibility Specialist I works under general supervision and is responsible for determining client eligibility, obtaining client information, coordinating services with providers, and preparing information and recommendations. This position is governed by state and federal laws and agency/institution policy including Fair Labor Standards Act. The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others. But note we already used benefits paragraph; maybe we should separate benefits. However the instruction says include a section only when posting has real, specific content for it. Benefits we have specific content (pension, maternity leave, paid state holidays). So we should put that in Benefits section, not in About the role. So we need to split. Thus About the role: include the description of role and mission but not the benefits perks. Let's extract: "The DHS Program Eligibility Specialist I works under general supervision and is responsible for determining client eligibility, obtaining client information, coordinating services with providers, and preparing information and recommendations. This position is governed by state and federal laws and agency/institution policy including Fair Labor Standards Act." Then mission statement: "The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS." We could also include "At DHS, we take care of our employees so you can help care for others." That's more about employee care; could be part of About the role or Benefits. I'd put it in About the role as it's about culture. Thus About the role paragraph(s) combine those. Now Benefits section: "Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more." Could also include "At DHS, we take care of our employees so you can help care for others." but we already used that. We'll keep benefits as the perks sentence. Now Responsibilities:

Responsibilities

Requirements

At least one year of experience in customer service, administrative support, case processing, or a related field. Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Qualifications

The formal education equivalent of a bachelor's degree in psychology, sociology, or related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. Other job related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the Qualifications Review Committee.

Skills

Pay

Pay Grade: SGS05 Salary Range: $47,397 - $70,148