PROGRAM ELIGIBILITY SPECIALIST I

Location: El Dorado, AR (Union County)

Anticipated starting salary: $47,396.96

About the Role

The Program Eligibility Specialist I is an entry-level position responsible for reviewing applications, verifying information, and determining eligibility for state-administered programs. This role works under general supervision and is governed by state and federal laws, including the Fair Labor Standards Act, and agency policy. The Department of Human Services (DHS) serves Arkansans of all ages, ensuring safety in facilities like child care centers and nursing homes, and providing a safety net for the most vulnerable populations.

Responsibilities

• Review and process applications for state assistance programs in compliance with established policies.
• Verify applicant information, including income, assets, residency, and household composition.
• Maintain accurate and up-to-date case records to support eligibility decisions.
• Ensure timely application processing and follow up with applicants to gather required documentation.
• Assist in monitoring ongoing eligibility and renewal processes for program participants.
• Provide clear and professional communication to applicants regarding eligibility requirements, application status, and program benefits.
• Assist clients in completing forms and gathering necessary documentation.
• Respond to inquiries and resolve concerns related to eligibility and program participation.
• Educate applicants on available resources and services to support their needs.
• Ensure adherence to state and federal regulations in eligibility determinations.
• Identify potential discrepancies or inconsistencies in applications and escalate cases when needed.
• Maintain confidentiality and security of sensitive applicant data in accordance with state privacy laws.
• Prepare reports and summaries as needed for internal review and audits.

Requirements

• At least one year of experience in customer service, administrative support, case processing, or a related field.
• Proficiency in basic computer applications and case management systems.
• Strong attention to detail in reviewing documents and entering data.
• Ability to explain complex policies to applicants in an understandable manner.
• Capacity to prioritize tasks, handle multiple cases, and meet deadlines.

Qualifications

• The formal education equivalent of a bachelor’s degree in psychology, sociology, or a related field (preferred).
• Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the Qualifications Review Committee.

Skills

• Ability to assess applicant information and apply program guidelines accurately.
• Strong verbal and written communication skills.
• Customer service abilities to ensure applicants receive timely and accurate determinations.
• Ability to prepare, present, and review oral and written information and reports.
• Analytical skills to identify application issues and determine solutions.

Benefits

• Pension plan.
• Maternity leave.
• Paid state holidays.
• Additional benefits provided by the State of Arkansas.

Pay

Salary range: $47,397 - $70,148 (Pay Grade: SGS05)