Program Director - YCCS

Summary The Clinical Program Director is responsible for the clinical oversight and quality of care within the YCCS program, in collaboration with the Medical Director. Additional supervision/support will come from the main office staff in the areas of personnel, finance, programming, and development. YCCS is a short-term, staff-secure crisis stabilization program for youth experiencing behavioral health crises who require a structured, supervised setting as an alternative to inpatient psychiatric hospitalization or as a step-down from a higher level of care. The program provides 24/7/365 crisis stabilization, active treatment, therapeutic intervention, safety planning, family and natural support engagement, and discharge planning to support stabilization and timely return to the youth’s home, school, community, or other clinically appropriate setting. $1 per hour Language Differential! (eligible languages include: Cape Verdean Creole, Haitian Creole, Portuguese, Spanish or ASL) Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right. Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated. Job Responsibilities & Essential Functions Responsible for the clinical oversight and the quality of care within the YCCS program, in collaboration with the medical directorEnsure the provision of all YCCS service componentsAvailable for consultations regarding emergency or urgent situationsProgram DevelopmentOversee staff recruitment and training/Utilize hiring procedures that promote EEO/AAResponsible for oversight of budget and maintaining relationships with funding sources and community resourcesEnsure adherence to policies and regulationsProvide administrative and clinical supervision to assigned YCCS staff, including Family Support staff, Case Managers, clinical staff, mental health counselors, and other staff as indicated; support staff development, monitor performance, and ensure supervision is documented in accordance with agency policy and applicable program requirements with partnership of the Assistant Program Director. Monitor program compliance with applicable CBHC/YCCS performance specifications, licensing, accreditation, payer, agency, and regulatory requirements; participate in quality assurance, risk management, utilization review, and Continuous Quality Improvement activities.Work within management to participate in Risk Management meetingsAddress complaints of guardians and collaterals as neededDevelop and maintain a positive relationship with other human service agenciesCompletes performance evaluations for all subordinatesSupports and guides staff in daily rolesPromotes high staff morale and intervenes when there is an employee complaint, grievance, or incidentParticipate as part of each youth’s multidisciplinary treatment team within required program timeframes; review the comprehensive assessment and psychiatric assessment; and, in collaboration with the youth, caregiver/family, natural supports, Medical Director, and other team members, develop and update the initial and ongoing treatment plan consistent with program specifications.Participate in trainings as specified in performance specifications, (for example, UMass Clinical Assessment and Intervention training, dialectical behavioral therapy skills training, and cognitive behavioral therapy skills training)Utilize established information systems for meeting program standards established by Child & Family Services, Inc., the Dept. of Mental Health, DPH, EEC, COA, and funding sources or other applicable accrediting bodiesObserve youths in structured milieu, provide supportive interventions to youths, and assist in behavioral de-escalation techniques, and/or supervision of youths as neededParticipate in the rotation of on-call responsibilitiesWork collaboratively within Acute Care Services to cross train and provide coverage as needed.All members of clinical team have shared responsibility for all youth on unit. Cases will be divided as needed to meet individual youth needsMaintain a high quality of work at all times.Maintain a positive working relationship with agency staff, supervisors, and community contacts.Maintain a level of professionalismMaintain regular and timely attendance.Possess excellent communication, organizational and interpersonal skillsPromote high staff morale and team atmosphere within departmentAdhere to the agency’s policy regarding confidentialityAbility to work within a culturally diverse and inclusive environment Adhere to all policies set forth in the Employee ManualHave a commitment to the agency’s philosophy and the ability to translate this to othersParticipate in regularly scheduled supervision, staff meetings, staff development and training curriculaCoordinate with CBHC, YMCI/MCI, emergency departments, inpatient units, outpatient providers, schools, state agencies, caregivers, and other collateral supports to facilitate timely admissions, transitions, discharge planning, and continuity of care.Ensure clinical operations support 24/7/365 access to YCCS services, including timely admission, assessment, treatment planning, stabilization, discharge planning, and coordination with referral sources.Ensure youth and family-centered care by engaging caregivers, family members, and natural supports in assessment, treatment planning, stabilization, safety planning, and discharge planning, consistent with youth and family needs and applicable confidentiality requirements.Ensure clinical programming addresses co-occurring behavioral health and substance use needs, including screening, intervention, referral, and coordination with appropriate providers for substance use treatment and withdrawal-management-related needs when clinically indicated. Physical Demands Employee may be required to physically manage youths, if necessary, using methods and techniques approved and certified through the YCCS Program. All YCCS employees need to complete the program’s de-escalation and physical management certification training. All 24-hour/Acute Care Services program staff are considered essential. Essential staff are defined as personnel who are expected to report to work as scheduled, regardless of holidays and/or during any emergency situation and/or agency closing (i.e., inclement weather) to ensure the ongoing operations of the program. Due to the type of work and client needs, this position may need to work beyond a forty-hour work week. Additionally, essential staff may be required to remain on shift or work an additional shift until relief staff are available. For overnight positions, staff are required to stay awake for the entirety of their shift. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.