Program Director - Transitional Housing (Brooklyn, 11234)

About the role

The Program Director is responsible for the day-to-day management of a transitional family residence serving families with children. The Program Director will ensure that the residence operates in accordance with the guidelines identified by the NYS Office of Temporary Disability Assistance (OTDA), the NYC Department of Homeless Services (DHS), and Win.

Responsibilities

• Supervise the program’s multi-disciplinary team, which will include Social Service Supervisors, Housing Coordinators, Case Managers, and Administrative Assistants.
• Career Development: Provide coaching, training, and staff development to all staff in accordance with Win’s policies and procedures.
• New Staff Orientation: Ensure new staff orientation is provided so that they become quickly familiar with program procedures and goals.
• Staff Concerns: Ensure that Win’s Human Capital Department is consulted for all staff performance concerns.
• Evidence-Based Practices (EBP): Champion and model the use of EBP, Trauma Informed Care (TIC) and Motivational Interviewing (MI).
• Client Documentation: Monitor the Client Assistance and Rehousing Enterprise System (CARES) database along with the Social Service Supervisor for timely documentation.
• Training and Support: Train and support staff in their use of EBP with clients and use EBP to meet and exceed program goals.
• Performance Evaluations: Ensure that all staff receive timely and quality performance evaluations in accordance with Win’s personnel policies and procedures.
• Community Linkages: Establish linkages with appropriate community agencies for services required by shelter residents, to include medical, mental health, substance abuse, child welfare and other stakeholders working with Win clients.
• Program Effectiveness: Monitor the program’s effectiveness in reaching the goals of permanent housing, securing clients’ employment and establishing family stability.
• Quality Service Provision: Analyze, develop and implement procedures and policies to ensure quality service provision.
• Safety and Health: Ensure a safe and healthy environment by participating in the overall security and maintenance of the program in accordance with regulatory guidelines and Win policies.
• Purchase Authorizations: Co-authorize purchase orders and ensure that all expenditures are being made in compliance with Win’s procurement policies and procedures.
• Financial Management: Manage the program’s petty cash and program metro cards to ensure compliance with Win’s policies.
• Community Engagement: Participate in local community organizations and attend Community Board meetings in the shelter’s district and serve as a liaison with members of the community.
• Public Representation: Represent the agency at meetings, conferences and public hearings to gain and share information relevant to the program’s operation.
• Board Establishment: Establish a Community Advisory Board comprised of staff, transitional housing residents, and community members including NYPD and local representatives to meet on a quarterly basis.
• Hiring Process: Perform other related duties as needed, including participating in the staff interviewing and hiring process.

Qualifications

• Commitment to Win’s mission, vision, and values.
• Master’s Degree (MPH, MSW, or MA) in Health/ Social Services is required.
• Minimum of five (5) years of experience in the human services sector, which includes three (3) years in a supervisory role with responsibilities for managing budgets and staff.
• Familiarity with EBP, MI and TIC.
• Able to manage boundary setting and cultural reflexivity.
• Able to provide outstanding customer service to clients and other stakeholders.
• Able to maintain composure in stressful situations.
• Excellent organizational and communication skills, written and verbal.
• Able to interact effectively with the all clients and staff in the residence.
• Knowledge of CARES a plus.
• Strong computer skills, knowledge of MS Office and Outlook a plus.
• Willingness and ability to be on call 24 hours a day, 7 days a week.
• Bilingual – English/Spanish a plus.

Core Competencies

• Leading Others: Establish a client centered culture at the shelter by modeling Win values. Demonstrate flexibility, adaptability and initiative. Engage the team to achieve high standards.
• Facilitating Change: Support critical large-scale changes. Develop and meet challenging but achievable goals with the clients’ wellbeing in mind. Understand the change management process and use resources, activities, outputs, and outcomes to envision and manage change.
• Managing Performance: Monitor performance against standards and share expectations clearly. Give feedback in writing and verbally; document performance concerns.
• Applying and Developing Expertise: Encourage acquisition of knowledge and skills. Apply technical knowledge to solve problems quickly and effectively. Pay attention to detail.
• Communicating and Collaborating: Work collaboratively. Rely on and support the team in achieving results. Use effective verbal and written communication with appropriate tone.