Program Director of Social Services - Holocaust Survivor Program

About the role

Administers and manages the day-to-day operations of the Holocaust Survivor Program, oversees the department budget, ensures provision of services, implements and maintains health and safety standards, and supervises a team of staff to provide a high standard of services to clients and the community at large.

Responsibilities

• Manage the program according to agency and funders’ guidelines and report activities to the Managing Director and VP of the Holocaust Survivor Program.
• Develop, implement, and maintain departmental projects, policies, procedures, objectives, quality‑assurance and environmental standards.
• Select, orient, and train department staff.
• Develop and maintain knowledge about programs, benefits, and psychosocial topics relevant to the client population and disseminate information to staff.
• Develop, recommend, and monitor the program operating budget in consultation with the Managing Director and VP.
• Develop and enforce standards of performance; initiate or recommend personnel actions.
• Evaluate performance of assigned staff, including timely completion of employee performance appraisals.
• Provide oversight and supervision to social work, supervisory, and administrative staff as applicable; assign cases and other work responsibilities.
• Develop and maintain systems for client monitoring and record‑keeping using the client database; review case records for quality assurance.
• Provide casework/case management services to clients, including assessment, information and referral, applications for entitlements and benefits, case‑plan development, arranging services, advocacy, and supportive counseling.
• Conduct weekly staff meetings and attend monthly Directors’ meetings and other Selfhelp managerial meetings and training via Zoom or other technologies.
• Organize, facilitate, and assist with social, recreational, and other group activities and events for clients.
• Prepare monthly statistical reports as required and track additional data for grant funding and other reports.
• Represent the organization with funding sources, agencies, and at community meetings, committees, and inter‑agency councils.
• Participate in interdepartmental programs and projects; collaborate with other departments to ensure optimum client care and implement agency‑wide goals.
• Complete annual mandatory trainings (e.g., Sexual Harassment Prevention, IT Security Awareness, Compliance, OSHA, HIPAA, and other regulatory or best‑practice trainings).
• Support the organization’s mission by striving for excellence and fostering positive interpersonal relationships with co‑workers.
• Adhere to the organization’s policies regarding absenteeism and appearance.

Requirements

• MSW or related degree (LMSW preferred).
• 3–5 years of experience in social services, preferably with older adults; supervisory and management experience preferred.
• Proficiency in Microsoft Office suite and basic knowledge of client database systems; general facility with technology.
• Strong problem‑solving abilities, multitasking capability, creative decision‑making skills, and sound judgment.
• Superlative verbal and written communication skills.
• Excellent client service and organizational skills.

Pay

Salary range: $75,000 – $77,800 (commensurate with experience) plus a $4,000 bonus for Russian speakers.

Schedule

• Hybrid schedule after successful completion of the probationary period.
• Business office environment with phone and computer use.
• Program‑specific duties may require home visits and out‑of‑office meetings; ability to use public transportation or other transit is required.