Program Director (Mental Health Services)

About the role

The ACCS GLE/SIE Program Director oversees the operation of a Group Living Environment or Supported Independent Environment site, manages its systems and procedures, collaborates with the Housing Coordinator for successful transitions, and ensures adherence to regulations and quality improvement initiatives.

Responsibilities

• Promote engagement, housing permanency, community tenure, self-sufficiency, and successful tenure at the residence for all Persons Served (PS).
• Manage site systems and procedures, including planning and implementing regulations and requirements, quality improvement initiatives, and intakes and discharges from residence.
• Collaborate with the Housing Coordinator to facilitate successful and timely transitions to and from the group residential site.
• Create a welcoming environment in the residence for family, friends, and other important individuals in the lives of PS.
• Promote teamwork between the Team and GLE/SIE staff to provide all Treatment Plan interventions in and out of residence as needed.
• Ensure that non-clinical support interventions of each resident’s Treatment Plan are completed as outlined.
• Implement Safety Plans and Crisis Prevention and Response Plans as developed by the Team for residents.
• Aid the LPHA Clinician in managing the quality and timeliness of residential staff’s Treatment Plan documentation and Medicaid Rehab Option standards adherence.
• Monitor staff’s use of evidence-based practice techniques, request additional training as needed.
• Support the provision of evidence-based practices and best practices to PS, including Motivational Interviewing; Harm Reduction; Housing First; Stages of Change; Wellness Recovery Action Plans (WRAP); Seeking Safety and Cognitive Behavioral interventions.
• Manage the site’s DMH licensing adherence.
• Maintain the residence’s adherence to Medication Administration Program policies and procedures.
• Manage the site’s collection and use of resources including food stamps, program fees, representative payee accounts, and Client Funds.
• Monitor expenses and residence’s budget. Submit information for billing procedures.
• Oversee adverse events, including Incident Reporting; ensure corrective actions are implemented.
• Oversee Human Rights policies and procedures for the residence.
• Ensure the maintenance, repair, and safety of the residence.
• Maintain “good neighbor” relationships with residence’s neighbors.
• Maintain strong working alliances with other service providers of the PS in the residence, including Care Coordination entities.
• Hire, orient, provide day-to-day supervision of, and evaluate the residence’s staff.
• Offer consistent and direct performance feedback. Conduct corrective action procedures for residential staff if needed.
• Manage relief and overtime resources to maintain operational excellence.
• Implement retention, recognition, and awards initiatives for residence staff; provide career development guidance and broadcast promotion opportunities.
• Ensure required residential Performance Measures are maintained.
• Support staff training in, and use of trauma informed, recovery-oriented, person-centered, culturally competent, and strengths-based approaches and skills training techniques in their work.
• Provide thorough and thoughtful documentation of PS needs and services.
• Promote healthcare, employment, and education services access for PS.
• Participate as a member of the regional GLE/SIE Program Director Community of Practice Workgroup for continuous professional role competency development, mentoring, and learning.
• Perform on-call coverage as assigned.

Qualifications

• A high school diploma or equivalent is required.
• In some cases, experience may be substituted for academic training.
• A Certified Psychiatric Rehabilitation Practitioner credential is preferred.
• A minimum of one year experience in progressively responsible human services functions is required.
• Management experience is preferred.
• Experience working with people with psychiatric disability and/or co-occurring disorders is required.
• Must have access to an operational and insured vehicle and be willing to use it to transport PS.
• Bilingual/bicultural applicants and applicants with lived experience of psychiatric conditions are encouraged to apply.
• Driving Requirements: Driving is a requirement for this position using either a Vinfen van or a personal vehicle. If using a personal vehicle, you must possess and maintain adequate insurance as well as maintain a safe driving record which is subject to annual checks. A valid driver's license must be presented at the time of employment.
• Physical Effort: Ability to stand, walk, bend, kneel, stoop, crouch, crawl, climb as this is a very physically active position. Must be able to lift at least 25 pounds using proper lifting techniques or the use of a two-person lift.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.