Program Director, Emergency and Urgent Care

About the Role

Oversight and management of facility level operations for Free-Standing Emergency Room and Urgent Care Hospital Outpatient Department.

Key Responsibilities

• Complete P&L responsibility for the facility(s)
• Integration of operations with all applicable hospital departments (i.e. Nursing, Radiology, Laboratory, etc.)
• Coordination and integration of Provider activities in concert with the Medical Director
• Ensure operational procedures are consistently maintained in facility
• Provide leadership and motivation to maintain patient oriented customer service culture
• Responsible for maintaining facility operational metrics in accordance with benchmarks set
• Coordination with hospital partner for clinical recruitment and training
• Serve as cultural champion facility(s)
• Management of facility department leadership staff for facility(s)
• Participate in regulatory and accreditation preparedness and survey process
• Participation in local marketing activities
• Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
• Promote the value proposition of Intuitive through coaching the Clinical Managers and administrative staff through daily activities for partner relationship
• Maintain a positive and engaged relationship with the hospital partner leadership team
• Participate in the budget development process with the Regional Vice President and Joint Operating Committee
• Management of the customer service experience and relations at the facility and comprehensive measurement, tracking and reporting of customer satisfaction levels at the facility
• Responsible for volume and center level growth

Qualifications

• Bachelor's degree required; Master's/MBA preferred
• RN license preferred
• Alignment with core values and ability to lead through servant leadership
• Strong, clear, and precise verbal and written communication skills
• Strong communication & relationship management skills
• Ability to work collaboratively across multiple organizations
• Solid understanding of Healthcare Operations
• Solid understanding of hospital-based reimbursement, including the interplay of documentation, coding, billing, and collections
• Highly motivated individual with demonstrated initiative, independence, and curiosity
• Self-driven, with an ability to work well under pressure and respond to shifting priorities
• Ability to manage multiple projects simultaneously
• Minimum of 7 years' experience within the healthcare sector
• Minimum of 3 years' experience in healthcare management required; experience with multi-site management is preferred

Work Environment & Physical Demands

This job operates in a healthcare setting. The employee is regularly required to talk and hear. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping, and crouching as well as lifting and supporting patients. Moderate noise from phones, computers, printers, and medical equipment. Exposure to inside environmental conditions, such as radiation, noise, infectious/communicable diseases, blood and blood-borne diseases, chemicals and/or chemical fumes, odors, gases, and dusts.

Travel

Travel is primarily local during the business day between facilities, although some out-of-the-area and overnight travel may be needed from time to time. Incumbent will be required to work at any facility and be responsible for their own transportation.

Schedule

Exempt/Salary