Program Director-CSP

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence throughout the state, we are seeking a Program Director to advance our mission of empowering people to live healthier, more fulfilling lives.

About the Role

• Oversee intensive outreach and care management programs supporting adults with behavioral health issues, substance use issues, and justice involvement
• Help improve health outcomes, increase community tenure, reduce hospital admissions and recidivism, and decrease fatal overdoses
• Lead recruitment, training, and quality improvement initiatives across multiple programs: Community Support Program (CSP), Behavioral Health for Justice Involvement (BHJI), Recovery Support and Navigation (RSN), and DMH Mobile Outreach team

Responsibilities

• Ensure all contract requirements are met and maintain effective communication with funding sources and stakeholders
• Develop, implement, and monitor the annual budget, ensuring financial and productivity goals are met
• Drive program growth by generating referrals and expanding services to individuals served
• Oversee staffing needs, recruitment, training, and credentialing in collaboration with senior management
• Ensure clinical quality across programs and provide high-quality supervision to direct reports
• Evaluate staff performance and implement fidelity and outcomes measures
• Respond to and mediate client, staff, or provider complaints
• Ensure effective coordination of services with internal and external providers
• Ensure program and staff compliance with regulatory and community standards of care
• Provide direct services to individuals served in the community, inpatient settings, and correctional facilities as needed

Requirements

• Master's degree in Psychology, Social Work, Mental Health Counseling, Substance Abuse Counseling, or a related field required
• Clinical license preferred (Licensed Psychologist, LICSW, LCSW, LMHC, LADC)
• Minimum of 2 years of management experience required
• Minimum of 2 years of experience working with justice-involved individuals and justice entities required
• Valid driver's license and reliable, registered/inspected vehicle available for all working hours

Supervisory Responsibility: Yes

Benefits

• Generous PTO
• 403(b) retirement plan
• Educational assistance
• Medical, dental, and vision insurance
• Employee assistance programs
• Certified Great Place to Work recognition

Schedule

Hybrid schedule: work in the office 2–3 days per week

Pay

Salary Range: $70,000–$100,000/year