Program Director, Crime Victim Services Program

Position Overview

The Crime Victim Services Program Director (CVSP), based at the Bronx Family Justice Center, provides overall leadership and oversight of non-residential case management and advocacy services, including program administration, fiscal management, and staff supervision. The position is part of URI's Justice Initiatives non-residential department. The NYC Family Justice Centers, operated by the NYC Mayor's Office to End Domestic and Gender-Based Violence, are multidisciplinary, one-stop service centers that bring together government agencies, legal service providers, community-based organizations, and other partners to provide coordinated, survivor-centered services to individuals experiencing domestic and gender-based violence.

Responsibilities

• Provide strategic direction for learning and development across crisis intervention, advocacy, and case management services
• Supervise Program Manager and provide clinical triage support to the entire team for high-risk cases
• Oversee supervision of the case managers, intensive case managers, and the economic empowerment/housing specialist
• Develop strong relationships and liaise regularly with onsite partners to ensure strong collaboration amongst FJC partners with client consent
• Ensure adequate team coverage and effectively manage staff schedules, including holidays
• Monitor budget performance and track progress on budget to actuals
• Promote compliance with all relevant city regulations as well as agency and program policies, and compliance in meeting performance measures based on organizational targets
• Ensure accurate and timely data collection and report submissions
• Oversee team progress and review case notes for quality and completeness
• Regularly participate in external and internal partner meetings
• Engage in city-wide crime victim coalitions
• Develop and achieve annual department goals in alignment with the theory of change and logic models as well as funder deliverables and in support of the mission and agency-wide strategic plan
• Work closely with the Senior Director of Economic Justice to create innovative program development that is aligned with survivor-led, equity-based solutions specifically for underserved communities
• Carry a small caseload of high-risk cases with complex system involvement as needed
• Lead weekly case conferencing and ensure quick responses to survivors who are enrolled in the program
• Provide inclusive leadership and management to the team and provide comprehensive oversight of the program's operations
• Cultivate leadership and professional development for staff, including facilitating growth opportunities
• Collaborate closely with other Justice Initiative program leaders and staff along with other divisions within URI
• Participate in new hire recruitment process, especially with post-hire onboarding, training, and case shadowing
• Adhere to confidentiality practices and protocols
• Knowledge in general case management services, crisis intervention and safety planning
• Participate in fund development activities for the program and collaborate actively with URI's Development, Marketing and Communications, as well as Government Affairs Departments
• Assist with the development and implementation of consistent standards, policies and practices regarding participant services and other agency protocols
• Other duties as requested that enhance the mission of URI and CVSP

Qualifications

Education/Certifications/Licenses: Master's degree in Social Work, Psychology, or a related field with 2-3 years of relevant experience working with DV & GBV survivors.

Required Skills and Experience

• At least 2-4 years of supervisory and program management experience
• Strong knowledge and experience of Trauma-informed practice
• Knowledge of Family Justice Centers is a plus
• Demonstrated experience in reflective supervision
• Ability to thrive in a high-volume, high trauma work environment
• Strong commitment to equity and social justice, including a focus on self-awareness and engagement of continuous learning around issues of diversity, equity, and inclusion; high level of Emotional Intelligence (EQ)
• Experience cultivating and maintaining community partnerships
• Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities, including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly, and individuals with mental health issues
• Must possess a demonstrated ability in delivering participant services, including communication and listening skills, understanding of human interaction and personality development, writing and recording case documentation, and skills in group counseling
• Strong organizational skills that reflect an ability to perform and prioritize multiple tasks seamlessly
• Exceptional interpersonal, critical thinking, communication, and writing skills, and the ability to develop positive and productive relationships
• Excellent working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
• Must have the ability to be flexible with work schedule due to program needs
• Acknowledge and application of self-care and work-life balance for self and others

Schedule

• Work schedule includes four days working in the office and one day working from home with the remote day serving as the on-call day
• Flexibility is required to meet on-site demands throughout the week
• Will be required to read printed and handwritten materials
• Will be required to manipulate the computer mouse and keyboard
• Will be required to read information on computer screen
• Must be able to sit for extended periods of time
• Must be able to enter information in digital forms and spreadsheets

Pay

$81,000/yr-85,000/yr

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