Program Director

About the role

New Season Treatment Centers has been a leading national health care service provider of outpatient treatment centers for over 30 years, specializing in safe, quality, and best‑in‑class care for individuals living with Opioid Use Disorder (OUD). Operating in more than 70 centers across multiple states, the organization offers medication‑assisted treatment, counseling, support, and care management, addressing the whole person and the underlying causes of OUD.

This position provides management and leadership direction to the clinic team on a day‑to‑day basis. It works with the Medical Director, Regional Director, clinical and pharmacy staff, and support center teams to ensure the overall wellbeing and safety of patients.

Responsibilities

• Manages, guides, coaches, and disciplines all staff within the clinic according to organizational standards.
• Provides proper training and development to ensure that all staff and contract labor are prepared for their roles.
• Partners with Talent Acquisitions on recruiting for all center staff positions.
• Promotes and maintains a safe environment for staff and patients.
• Ensures key compliance components are met, including local, state, federal, Medicare, and Medicaid requirements.
• Responsible for accurate daily accounting of all cash transactions (including deposits) and overall financial oversight.
• Oversees all data inputs in the electronic medical records, assuring daily data reconciliation, accuracy, and proper documentation of patient progress and medical necessity.
• Ensures that all patients and staff have completed intake, admission, discharge, and after‑care paperwork.
• Identifies clinic needs, makes recommendations for improvement opportunities, and evaluates associated ROI.
• Develops and maintains a patient group‑session schedule for counseling staff to strengthen patient bonds with the clinic.
• Assists in monitoring all patient activities on center premises.
• Actively participates in CARF conformance and the state audit process.
• Conducts the treatment team regularly to ensure the highest level of patient care.
• Ensures at‑risk patients are evaluated and specific discharge plans are established.
• Sets and communicates the local business plan by quarter for the center and the onsite team.
• Monitors key performance indicators, evaluates trends, establishes goals, and tracks progress toward those goals.
• Responsible for profit and loss of the center, driving results with self‑pay and third‑party patients.
• Ensures accurate collection of patient financial responsibility, including co‑pays, deductibles, and financial contracts.
• Prepares and submits annual, quarterly, monthly, weekly, and daily reports as necessary.

Qualifications

• Education/Licensure/Certification: Must meet education, licensure, and/or certification requirements for the specific state of practice.
• Required Knowledge:
  • General knowledge of substance‑abuse treatment or addiction management.
  • Understanding of applicable state and federal laws.
  • General knowledge of practice manager and site director front‑office responsibilities.
• Experience:
  • Minimum of three (3) years of experience in human services or related fields such as substance abuse, psychology, sociology, counseling, healthcare practice management, or a related discipline.
  • At least one (1) year of management experience (unless state regulations specify otherwise).
  • Multi‑unit healthcare experience preferred.
• Job/State Requirements:
  • Minimum of 1 year of leadership/management experience.
  • Budget management experience required.
  • Bachelor’s degree preferred.
  • MAT (Medication‑Assisted Treatment) experience preferred.