Program Director

Job Description

The Program Delivery Director will own delivery across application support, enhancements, and new development for the Order Engineering, Planning & Forecasting, Pricing, and Sourcing portfolios. They will serve as the senior delivery and technical point of contact for client engineering leadership, business stakeholders, and executive sponsors. They will bring merchandising domain judgment to prioritization, tradeoff decisions, and roadmap discussions with the client.

Partner with client architects on solution direction, platform modernization, and technical debt reduction, contributing judgment rather than implementation. Drive agile delivery across multiple scrum teams, including release planning, sprint governance, velocity, and predictability of commitments. Ensure adherence to SLAs, KPIs, and service quality targets for the support side of the portfolio. Lead major incident management, root cause analysis, and permanent fix ownership for production issues affecting order flow, pricing accuracy, forecasting outputs, and vendor sourcing processes. Run governance forums including sprint reviews, monthly operational reviews, and executive business reviews. Manage risks, escalations, and mitigation plans with transparency to both client and internal leadership. Coordinate onsite and offshore teams to maintain seamless execution across time zones. Track delivery metrics, resource utilization, and engineering productivity, and act on the trends. Identify and drive opportunities for automation, shift-left support, and process optimization. Support account growth through demand forecasting, capacity planning, and identification of transformation opportunities. Work with the in-team people manager on staffing, skills development, and retention.

Required Skills & Qualifications

• Strong domain experience in retail merchandising, covering areas such as ordering and replenishment, planning and forecasting, pricing, and vendor sourcing, gained at retailers, ecommerce providers, or partners serving them.
• Progressive career growth from a software engineering background into engineering leadership, with current scope covering large delivery organizations.
• Proven experience leading teams of 100+ engineers across onsite-offshore models.
• Proven experience in overseeing & managing engagements and transitions for large Agile Software Development projects all phases.
• Ability to engage client technical leaders as a peer, follow design discussions, ask the right questions, and make sound calls on approach and sequencing without needing others to translate.
• Deep experience running agile delivery at scale, including scaled frameworks and multi-team release coordination.
• Strong stakeholder management and executive communication, with a track record of building trust with senior client leaders.
• Experience managing both run and build portfolios, including SLA-governed application support alongside project delivery.
• Experience with major incident management and structured escalation handling.
• Sound commercial awareness covering forecasting, staffing mix, and cost management.
• Excellent problem-solving, negotiation, and influencing skills.

Must Have Skills

• Retail / Merchandising domain experience.
• Applications Delivery Leadership across Support and Development.
• Executive Stakeholder Management.
• Agile Methodology.
• Program & Project Management.
• Experience leading large onsite-offshore teams.

Good to Have

• Past hands-on experience or exposure to Java, Oracle, PL/SQL, Python, or React.
• Exposure to Kafka, MongoDB, and modern integration patterns.
• Exposure to Azure/GCP, Vertex AI, or comparable cloud and ML platforms.
• ITIL-based service management background.

Pay Range

Minimum: 174,000k
Maximum: 257,000k

Benefits

• Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance.
• Employee assistance program.
• 401(k) retirement plan.
• 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year).
• 10 paid holidays per year.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.