Program Director

Must be located in the Chandler, AZ or Santa Clara, CA area to support customers.

About the Role

The Program Director will oversee budgets, resources, timelines, and vendor relationships while driving alignment between business objectives and technical execution. They will serve as a senior liaison to stakeholders, champion best practices in program governance, and ensure that all program outcomes meet quality and performance expectations.

Responsibilities

• Act as the client’s advocate inside Compucom and own the overall Profit & Loss (revenue through Margin), growth within account base, and Gross Margin Dollars for client(s).
• Build trusted senior customer relationships based on mutual respect for the customer’s business and how Compucom can support their business and IT objectives.
• Provide delivery oversight related to the day-to-day operations of customer relationship teams focused on providing support, guidance, and knowledge resources to boost renewals and strive for zero churn.
• Through coaching, mentoring, and guiding, lead the planning process for incremental growth alongside sales, product development, and other customer-facing functions.
• Responsible for client revenue forecasting in collaboration with delivery and program management based on actual sales volume, client information (such as new app releases and end-user additions), and forecasting trends (prior volume, seasonality, etc.).
• Manage a team, including providing leadership, addressing discipline issues, hiring and terminations, administrative duties, and training for continuous improvement.
• Own end-to-end governance and oversight of Physical Touch service delivery.
• Oversee large-scale, geographically distributed delivery teams.
• Maintain strong financial discipline across the account.
• Ensure compliance with customer security, asset, and safety requirements.
• Partner with sales and corporate leadership to identify incremental growth opportunities.

Requirements

• Bachelor’s degree in Business Management or related field.
• 8+ years of related experience with a focus on business strategy, including 5+ years working for a Managed Services Organization.
• 5+ years’ experience forecasting in a managed services environment, building yearly budgets, and actively managing the Profit and Loss of assigned account(s).
• Experience managing a significant portion of overall expenditures to promote products and services.
• Demonstrated experience with and knowledge of data center activities.

Skills

• Excellent problem-solving, organizational, and analytical skills.
• Ability to influence senior leaders and maintain perspective on key priorities.
• Proven experience as a leader with an understanding of how to deliver both personal and team goals.
• Strong interpersonal skills and emotional intelligence.
• Capacity to work independently or as part of a team with a “roll up your sleeves” approach.
• Proven ability as a thought leader who is creative and innovative in identifying solutions and persuading others to a course of action.
• Excellent delivery skills with relevant IT/Product categories and experience assisting sales.
• Strong strategic and tactical account management skills.
• Excellent communication skills.
• Strong initiative, leadership skills, and work ethic.
• Strong attention to detail.

Core Competencies

• Operational Efficiency: Consistently review, identify, and implement changes that maintain commitment to operational and financial efficiency.
• Budget Controls: Manage a significant portion of overall expenditures to promote CompuCom and its products.
• Creative Business Development: Develop unique ways to grow the business with customers and provide solutions to financial, economic, or environmental challenges.
• Business Planning/Project Management: Develop and manage complex business plans while executing specific financial and SLA targets.
• Industry Acumen: Engage customers and the broader industry to identify and utilize solutions focused on generating or retaining business.
• Strong Customer Relationships: Manage all aspects of the customer relationship, whether directly or indirectly, while promoting the CompuCom brand and strategy.

Pay

The annual starting salary for this position is between $112,500 and $150,000 per year. Factors which may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate. This position is also eligible for incentive compensation in accordance with the terms of the applicable Company plan.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance.
• Life insurance, AD&D insurance, and disability plans.
• Employee Assistance Program.
• Paid holidays (up to 12 days annually).
• Paid time off (minimum of 10 days annually, increasing with seniority).
• Paid parental leave (minimum of 10 days annually).
• 401(k) retirement plan.
• FSA/HSA pre-tax benefits.