Program Director

About the Role

The Program Director oversees the management and operations of the facility to ensure residents receive proper and appropriate services that promote independence, self-sufficiency, and stabilization in a safe, healthy, and culturally sensitive residential environment. The Director also ensures staff are sufficiently equipped and resourced in a safe and healthy work environment.

Responsibilities

• Residential Services:
  • Ensure residents receive quality and appropriate services per organizational principles and program requirements.
  • Ensure Social Service unit executes residential services properly and on schedule, including intakes and assessments, room inspections, case management sessions, service coordination and advocacy, workshop facilitation, and discharge planning.
  • Ensure direct and coordinated residential services comprehensively address health and nutrition, mental health, immigration, citizenship, legal, education, vocation, employment, income, English language acquisition, cultural adaptation, trauma recovery, and other human issues and social needs.
  • Develop and maintain a resource network of external providers and organizations that offer support and direct services.
• Program Management:
  • Ensure compliance with funding contracts, partnership and service agreements, and all applicable laws, rules, and regulations.
  • Ensure program and contractual deliverables are met, evaluate program performance, and develop enhancement strategies.
  • Update and maintain Policy and Procedure manuals, disseminate and enforce policies to staff.
  • Assist with procurement and contract administration activities.
  • Ensure proper follow-up for Priority 1 and 2 incidents and timely reporting to DHS and CHI.
  • Ensure staff are properly trained and certified per OTDA and DHS rules.
• Facilities Management:
  • Ensure facility compliance with HPD, DOB, DHS, DOHMH, and OTDA codes.
  • Ensure adequate staffing, including 24/7 on-site security.
  • Maintain a safe, clean, and healthy environment for residents and staff.
  • Ensure facility maintenance meets COVID standards and regulatory guidelines.
  • Ensure availability of transportation services for residents.
• Supervision and General Duties:
  • Conduct 1-to-1 meetings with team members and update performance goals regularly.
  • Troubleshoot difficult resident cases and intervene in special needs cases.
  • Document interactions in CARES and AWARDS.
  • Perform other duties as assigned by senior management.

Qualifications

• Education and Experience:
  • Master’s Degree in Social Work or similar field required, or Bachelor’s degree in human services with 5+ years of supervisory experience.
  • 5 years of experience in social services with at least 3 years of supervisory experience in social work, program administration, and facilities management.
  • Experience with immigrants and immigration issues prioritized.
• Communication:
  • Professional verbal and written communication skills; proficiency in English required, Spanish prioritized.
• Computer Skills:
  • Proficiency in MS Word, Excel, Outlook, and internet; experience with CARES, HOME, CAPS, and AWARDS prioritized.
• Math Skills:
  • Ability to develop and manage program budgets.
• Physical Performance:
  • Ability to make unit visits (walk distances, climb stairs, etc.).
• Other Skills:
  • Experience working with homeless individuals and those with health, mental health, or substance use issues.
  • Ability to manage complex programs, negotiate with government entities, and build partnerships.

Pay

$105,000.00 annual salary. FLSA: Exempt (not eligible for overtime).

Schedule

Monday-Friday, 8am-4pm; 24/7 on-call responsibility.

Location

Midtown Manhattan.

Benefits

• Generous paid time off, personal and sick days
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Dependent Care Spending Account
• Commuter Transit and Parking Account
• Working Advantage - Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans