Program Director

What You’ll Do

• Supervise, mentor, and support Program Specialists and assist with oversight of Residential Specialists across assigned locations.
• Provide coaching and leadership development to supervisory staff.
• Conduct performance evaluations and support staff accountability and professional growth.
• Partner with Human Resources on performance management and employment decisions when needed.
• Foster a collaborative team culture focused on quality services and person-centered care.

Program Operations

• Oversee service delivery across multiple residential and community living programs.
• Monitor staffing patterns, staffing hours, and service utilization to ensure programs operate effectively.
• Provide guidance to leadership staff addressing operational challenges or service concerns.
• Assist with transitions of individuals entering or leaving services.
• Ensure discharge summaries and service coordination documentation are completed appropriately.

Compliance & Quality Assurance

• Ensure programs operate in compliance with Department of Mental Health (DMH) regulations and agency policies.
• Support preparation for accreditation and regulatory reviews including CARF.
• Conduct regular site visits to evaluate program quality, safety, and documentation standards.
• Review Event Reports and ensure appropriate follow-up when incidents occur.
• Complete monthly summary reports outlining program operations and improvement initiatives.

Collaboration & Communication

• Maintain strong relationships with families, guardians, service coordinators, and community partners.
• Collaborate with internal departments including Nursing, HR, and Finance to ensure coordinated services.
• Participate in leadership meetings and contribute to agency-wide initiatives and improvements.