Program Desk Attendant - SMR (2026)

Position Summary

The Program Desk Attendant supports the mission-driven work of the YMCA of the Rockies – Snow Mountain Ranch, which serves approximately 50,000 guests annually. This position is responsible for providing exceptional customer service to guests and members at the Programs Office, assisting with program information, activity sign-ups, and enhancing the overall guest experience.

Culture

Our culture is built around the YMCA's core values of Caring, Honesty, Respect, Responsibility, and Faith. Staff lead with heart, and we are committed to being welcoming to all people and making a difference in the lives of our members, guests, and staff.

Qualifications

• Must be at least 18 years old.
• Fluent in spoken and written English.
• Current Adult and Pediatric First Aid and CPR/AED certifications (or willingness to obtain upon hire).
• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions.
• Uphold the YMCA of the Rockies Mission, policies, and programs.
• Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
• Support the YMCA of the Rockies safety program.
• Promote safe work practices and a safe environment for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.
• Commitment to diversity, equity, inclusion, and antiracism is required.
• Must meet acceptable criminal background check standards.

Requirements

• Remain flexible and positive in a fast-paced work environment.
• Predict, prevent, identify, and respond appropriately to safety issues.
• Participate in daily cleaning of program buildings as assigned.
• Perform other duties as assigned, including assisting in other departments when needed.

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position requires working indoors in a customer service setting with frequent interaction with guests and staff. Must be able to stand for extended periods, lift up to 30 lbs., and perform light cleaning and organizing tasks. Work schedule includes weekends, evenings, and holidays as needed.

Environmental Sustainability

Collaborate with sustainability leadership to support organizational environmental sustainability goals through regular and effective communication.

Additional Information

YMCA of the Rockies is a Praesidium-accredited organization. Our hiring process reflects the values and standards of Praesidium and other accredited organizations. For more information about Praesidium accreditation, please visit https://www.praesidiuminc.com/.