Program Delivery Lead

About the Role

As the Program Delivery Lead at Jellyfish, you are the delivery heartbeat of the relationship with our largest global client. Your mission is to bridge the gap between ideation and execution, driving delivery excellence and rigor. You will partner closely with the Creative Collective and AI Studios teams to ensure our creative, social, production, and AI-generated output are world-class and delivered with precision. This is a high-impact leadership role that demands a blend of creative empathy, delivery, and operational rigor. You will navigate the complexity of a global agency, integrating our internal capabilities with the wider Brandtech Group ecosystem to drive efficiency, profitability, and innovation for the relationship.

Responsibilities

• Delivery and Operational Excellence + Strategic Integration:
  • Architect and refine end-to-end creative workflows that ensure "Operational & Delivery Excellence" across strategy, design, production, and language services.
  • Drive team adoption of Pencil Pro and other proprietary tools to automate and enhance creative output.
  • Ensure the setup and delivery of offshore creative hubs in Mexico and India are most effectively utilized for client outputs, ensuring quality consistency and cultural alignment.
  • Support the operational rollout of Gen AI transformation initiatives, ensuring AI tools are seamlessly integrated into the client creative lifecycle.
• Resource & Financial Stewardship:
  • Monitor and optimize the efficiency of the project delivery teams for the Global client business.
  • Work with Integrated Producers (IPs) to maximize internal utilization while reducing freelance spend for all delivery.
  • Partner with Capability Leadership, Talent Acquisition, and Staffing to ensure the right level of resources and talent are assigned to each client engagement.
  • Oversee the scoping of projects (developed by IPs) to ensure the right mix of talent on each engagement.
  • Work with IPs to drive the overall schedules & workflow of all client projects/programs centrally to ensure consistency of process across the business, standardized approach to scoping, as well as delivery accountability against budget and scope with excellence.
  • Act as the conduit for Brandtech Group resources where appropriate for the client business, leveraging group-wide talent (Brandtech+) to meet fluctuating demand.
  • Collaborate with Finance to manage budgets, track margins, and ensure creative projects are delivered profitably.
  • Proactively identify scope/time challenges and assist IPs if needed in escalating to client management to determine the best path forward.
• Client Operations & Growth:
  • Provide dedicated delivery oversight for this account globally.
  • Bridge the gap between creative teams and client partners to ensure delivery meets client-specific operational KPIs.
  • Work in partnership with account leadership to drive RFPs or new business requests, including the development of delivery assets, as well as help drive the response process.
• Rhythms & Rituals:
  • Facilitate alignment sessions including:
  • The Week Ahead (EMEA & NA): Syncing regional priorities.
  • Capability Utilization: Reviewing/managing billability of resources.
  • Managing resource allocation for client pitches as well as overseeing the overall view of all active Google projects.
  • Integrations of AI platform tools: Deep-diving into AI-driven approaches and ways of working.
  • Work with account leadership to coordinate our ongoing all-hands meetings, to celebrate wins and align on global strategy.

Qualifications

• 10+ years in delivery leadership within a global digital agency or fast-paced creative tech environment.
• Fluent in "Creative Delivery" and "Operations," understanding the nuances of strategy, creativity, and ideation married to technology and AI adoption, with a passion for optimized processes.
• Genuine passion for how Generative AI is changing the creative landscape (experience with Pencil Pro or similar tools is a major plus).
• Strong understanding of operational systems, with deep experience building processes and working within systems such as Salesforce.
• Proven ability to manage multi-shore teams (specifically India and LATAM) and navigate complex stakeholder maps across HR and Finance.
• Experience managing the operational demands of Tier-1 global brands such as Google (tech clients a plus).

Pay

The full salary range for this position is between $130,000-$200,000 USD annually, with a final offer dependent on experience. Compensation range for this role is $180K - $200K.

Benefits

• 💰 Reward: Eligible to join our discretionary annual bonus scheme and 401k retirement plan.
• 🏥 Healthcare plans: Healthcare, vision, and dental insurance, plus short and long-term disability and life cover.
• 💫 Custom Work Environment: Work remotely for up to 60% of your days with flexible working hours between 8 am and 6:30 pm.
• 👪 Family Support: 14 weeks of paid leave for primary caregivers and 4 weeks for secondary caregivers.

Note: We emphasize skills, expertise, and behavioral attributes over years of experience and traditional degrees.