Program Coordinator, Trauma Programs

Responsibilities

• Executes day-to-day operations of the Trauma VRC Program.
• Manages a portfolio of centers/sites as assigned, pertaining to pre and/or post-site visit processes including:
  • Validation of information submitted in a pre-review questionnaire.
  • Review of assessments for completeness and to confirm that reviewers have followed all guidelines and met expectations.
  • Facilitation and tracking of assessments through the entire review process.
  • Generating final reports or corrective action reports as necessary.
• Provides timely, accurate and professional customer service for the Trauma VRC Program to customers, hospitals, committee members, and other program constituencies.
• Develops and maintains a thorough understanding of the Trauma VRC Program to communicate program requirements and assist customers with processes.
• Communicates program announcements and updates by providing content and/or enhancing quality through proofreading and editing.
• Maintains quality of processes and compliance of program standards and ensures adherence to internal policies; escalates non-compliance in a timely fashion.
• Collaborates with the VRC team to monitor processes and identify common issues to recommend areas for improvement.
• Assesses constituent surveys to identify areas for improvement.
• Collaborates with the VRC team to develop and improve workflow processes as needed.
• Supports VRC reviewers, post-site reviewers, committee chairs, and staff leadership.
• Participates in committee meetings and conferences.
• Creates meeting minutes, drafts VRC communications, and provides regular status reports as requested.

Requirements

• Bachelor’s degree or higher from an accredited college or university is required.
• At least 2+ years of experience in a professional office environment, including project coordination, administrative support, and/or customer service is required.
• Strong writing, editing and communication skills are required.
• Ability to consistently produce accurate, thorough, and high-quality work by reviewing documentation, identifying discrepancies, and ensuring compliance with established procedures.
• Demonstrated critical thinking skills with the ability to analyze information, interpret standards accurately, and exercise sound judgment.
• Excellent customer service, project coordination, and time management skills, with the ability to manage multiple priorities and consistently meet deadlines.
• Strong working knowledge of Microsoft Office Products (Outlook, Word, Excel, and PowerPoint).
• Experience leveraging AI is a plus.

Qualifications

• Non-profit, association, or healthcare experience is a plus.

Skills

• Strong writing, editing and communication skills.
• Ability to consistently produce accurate, thorough, and high-quality work.
• Demonstrated critical thinking skills.
• Excellent customer service, project coordination, and time management skills.
• Strong working knowledge of Microsoft Office Products.
• Experience leveraging AI.

Benefits

We’re committed to attracting and retaining top talent via valuable benefits!

• Vacation, personal, and sick hours including 13 paid holidays per year
• Tuition Reimbursement
• Medical—comprehensive coverage through BlueCross BlueShield
• Dental, Vision, and Prescription drug program
• 403(b) Matching Program
• Pension Plan
• Flexible Spending Medical/Dependent Care
• Employee Assistance Program
• Short Term/Long Term Disability
• Life Insurance
• Domestic Partner Coverage