Program Coordinator - Incentives and Financial Operations – Child Care Operations and Systems Support

About the role

The Houston-Galveston Area Council is one of the largest regional planning commissions in the country with a diverse service area of 13 counties and more than 7 million people. We are the pulse of our region addressing issues that cross city limits and county lines every single day. We make decisions that affect our transportation system, ensure the safety and well-being of our seniors, connect people to jobs, help families recover from natural disasters, preserve water quality for our children, and so much more. We work to make the region a great place to live, work, and thrive.

Responsibilities

• Cook up the day-to-day administration of Child Care Operations incentive programs and serve as a primary point of contact for providers, contractors, and internal staff.
• Coordinate the administration of provider incentive programs, scholarships, professional development activities, and other Child Care Operations initiatives from application through payment and closeout.
• Review provider applications, supporting documentation, invoices, reimbursement requests, and payment packages for accuracy, completeness, eligibility, and compliance with program requirements.
• Serve as a primary point of contact for providers, contractors, trainers, and community partners by responding to inquiries, providing technical assistance, and communicating program requirements and deadlines.
• Cook up invoice processing and payment requests while collaborating with fiscal staff and contractors to ensure timely and accurate payment of eligible expenses.
• Maintain accurate electronic records and supporting documentation within designated systems of record to support monitoring, audits, and program accountability.
• Monitor application status, payment processing, expenditure tracking, and program participation to ensure timely completion of operational activities.
• Aid in provider outreach, communication campaigns, training coordination, and dissemination of program information to increase awareness and participation.
• Identify operational issues and documentation deficiencies and work collaboratively with providers and internal staff to resolve concerns promptly and professionally.
• Prepare routine operational reports, correspondence, and tracking documents to support leadership, program monitoring, and fiscal accountability.
• Support special projects, workflow improvements, and continuous quality improvement initiatives that strengthen customer service, operational efficiency, and program effectiveness.

Qualifications

• Demonstrated experience managing grants, public funds, or regulatory compliance programs.
• Strong analytical skills with the ability to interpret complex policies and apply them operationally.
• Experience preparing reports for governmental or oversight entities preferred.
• Proficiency in Microsoft Office, SharePoint, and data management systems.
• Exceptional organizational skills with a high level of attention to detail.
• Ability to communicate regulatory requirements clearly and professionally to diverse stakeholders.

Key Qualifications

• Bachelor's degree in an applicable academic discipline or related field of study.
• 5 years of experience with local government, nonprofit programs, schools, or in job-related duties.