Program Coordinator - Department of Psychiatry and Behavioral Sciences

About the role

Reporting to the Research Manager, the Program Coordinator is responsible for monitoring the entire SCT episode of care via a standardized intake. Utilizing the electronic medical record (Epic), this position will complete registration, referrals, and appointment scheduling, as well as documenting the clinical care encounter and tracking follow up as indicated and develop and maintain relationships with healthcare providers within the UW Medicine Health Care system and partnering clinics or agencies to assist with system navigation and patient access. Additionally, this position will assist in providing patients with community-based resources, engage in proactive follow-up to ensure patient connection to suggested resources, and support delivery of Caring Contacts. This position is hybrid eligible.

The Department of Psychiatry and Behavioral Sciences is the third largest department within the School of Medicine. The department supports over 330 full-time faculty members, 460 courtesy faculty members, and 350 staff, with overall annual operations funding from all sources exceeding $150 million supporting the work of faculty providing clinical services, a highly competitive residency training program, a robust research portfolio, and more.

Responsibilities

• Provide Suicide Care Team (SCT) triage services. (25%)
• Provide Care Navigation to SCT patients. (40%)
• Maintain up-to-date team calendars. (5%)
• Support Caring Contacts delivery. (10%)
• Assist with case finding and symptom monitoring in Epic. (15%)
• Other duties as assigned. (5%)

Requirements

High school graduation or equivalent AND two years of experience in the program specialty. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Qualifications

Experience discussing suicide and mental health as well as working with stressed and distressed patients experiencing suicidality, their family members, and/or the clinicians and staff who treat them. Excellent verbal and interpersonal skills to interact positively with a wide range of people. Ability to multi-task across many different electronic systems, prioritize tasks, and quickly synthesize information. Demonstrated attention to detail, excellent organizational skills, creative problem-solving skills, and experience with data management. Proficiency in the use of Microsoft products, SharePoint, REDCap, Mosio, Basecamp or other project management platforms, and Epic or other electronic health record systems (EHRs).

Benefits

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/.

Pay

Pay Range Minimum: $47,256.00 annual. Pay Range Maximum: $63,156.00 annual. Placement in the range will depend on a candidate’s job-related skills, experience, and expertise, as evaluated during the interview process.

Schedule

Shift: First Shift (United States of America). Position type: Regular. FTE: 100.00%. Union/Bargaining Unit: SEIU Local 925 Nonsupervisory.