Program Clerk - Child Care Services Program

Duties And Responsibilities

• Maintains a comprehensive understanding of contract requirements.
• Supports continuous improvement initiatives.
• Collaborates with management team to establish, implement, and monitor quality standards.
• Conducts customer intakes assessments to determine eligibility for Child Care Services and other assigned federal, state, or grant-funded programs.
• Collects, verifies, and maintains customer information, including personal data, supporting documentation, and eligibility records.
• Prepares, processes, and maintains new enrollment, recertification, and case management packets.
• Provides step-by-step written and oral guidance for achievement of excellence in the selected areas.
• Identifies best practices and innovative approaches among SERCO managed workforce centers and communicates findings to SERCO management as well as throughout the SERCO workforce center network.
• Reviews processes through data gathering, data review and analysis, document review, verification, criteria/development, and preparation of work papers.
• Identifies discrepancies, incomplete information, or non-compliant data and reports findings to management for corrective action.
• Handles confidential information in accordance with local, state, and federal privacy and security requirements.
• Organizes, scans, uploads, and maintains electronic and physical records.
• Prepares reports and supporting documentation to assist with audits and program reviews.

Education And Experience

• A high school diploma or GED certificate, or graduation from an accredited four-year college or university with major course work in public administration, business management, or related field, plus 18 months of direct or related experience is equivalent to 1 year of education.
• Solid quantitative, analytical, process development, facilitation, and organizational skills required.
• Ability to handle confidential information with diplomacy and tact.
• Computer and data entry skills.
• Customer Scheduling experience preferred.

Special Requirements

• Must possess a valid Texas Driver’s License and provide automobile liability insurance as required by the State of Texas.
• Must have access to reliable transportation in order to make required home visits.
• Must obtain SERCO’s Foundation Course Certification.

Physical Demands And Work Environment

• Fast paced, demanding physically and mentally, will be in constant communications.