Program Associate - Spanish Speaking

About the role

Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. 2025 Winner of Mercury News Best in Silicon Valley; ASPIRE to Excellence CARF Accredited; 2024 Great Nonprofits Top-Rated Nonprofit; Four-star Charity Navigator; 2024 Candid Gold Seal of Transparency. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels. To enhance program and service quality through associate level program administration of key new programs, both clinical and financial aspects, monitoring of targeted ongoing programs with regard to assessing completeness of medical records, data gathering, medical records analysis. To provide back-up support to management in matters pertaining to the quality of clinical work within Counseling programs. To perform back-up research and development functions in line with HOPE goals, as they are developed within Counseling Center.

Responsibilities

• Management of special projects or contracted services
• Supervise quality of the clinical records in Mental Health dept.
• Analyze outcomes from our clinical work, and make suggestions for improvement
• Help gather data on outcomes from clinical work, and help tabulate for research, presentations, and outcome reports
• Provide Counseling quality control, examining billing records versus clinical records to ensure correspondence
• Attend SCCMH trainings on clinical work and Unicare and meetings as necessary
• Help implement EHR in front office
• Participate as an integral part of a multi-disciplinary team designed to meet the needs of clients and their families
• Assist with scheduling of clinical contacts, and phone inquiries from clientele and other agencies
• Other duties as assigned to ensure efficiency and quality of the programs
• Go into field as requested to gather information or assist in quality service delivery
• Assist with major events involving clients and their families, including parent nights

Requirements

• B.A./B.S
• Meet eligibility requirements for billable SCCMH work
• Clinical interest in developmental disability or psychology; will substitute accounting, finance, project management experience/duties if relevant

Skills

• Proficient in computer skills including word processing, spreadsheets and database management
• Ability to use abstract thinking, conceptualization at a high level
• Ability to conduct independent research
• Flexibility, and ability to prioritize
• Excellent concentration
• Discrete manner and ability to communicate with clinical, administrative and professional staff as well as clients and their support systems
• Knowledge of principles of management, planning, regulations, compliance

Pay

$26.75/hr