Program Associate, Data and Technology

About the role

The Program Associate, Data and Technology will serve as a day-to-day Salesforce Administrator for our Financial Coaches and other members of the Compass team. They will provide training and support to Financial Coaches in maximizing their use of Salesforce, develop customized reports and dashboards for internal and external stakeholders, oversee training of new users, and define and develop new Salesforce features.

Responsibilities

• Spearhead data-driven learning to improve our client services
• Develop customized reports and dashboards for internal (program team, leadership, development team) and external stakeholders (partners, donors and institutional funders)
• Oversee training of new users and grow Salesforce skills across the organization
• Create a deep understanding of our data structure and definitions and supporting staff to develop fluency with our data and impact
• Define and develop new Salesforce features with program and other department staff that supports efficient operations
• Oversee data integrity and ensure data is clean, accurate and complete
• Manage administrative functions related to Salesforce, including user security setting, day-to-day support, data integrations, and 3rd party applications

Qualifications and Skills

• Commitment to the mission and values of the organization, with a passion for working with families with low incomes
• Excellent written and verbal communication skills, including ability to explain technical concepts to non-technical colleagues
• Comfort with excel, relationship databases, or statistical tools (R, SPSS, Stata, etc.)
• Cultural humility and an openness to and respect for others’ cultures, identities, and lived experiences
• Strong interpersonal skills and a demonstrated ability to establish and build strong, trusting partnerships with colleagues
• Excellent organizational skills and attention to detail, with the ability to prioritize and manage competing priorities to complete work accurately and efficiently
• Strong data management abilities, with a passion for using data to improve process
• Prior experience working in or administering a CRM system and/or data visualization tools (Tableau, Power BI, R, Salesforce Analytics, etc.)

Benefits

• The salary range for this role is $55,590-$64,839, commensurate with experience.
• We’ll promote your professional growth and development by providing access to a competitive benefits package that include but are not limited to:
• Healthcare: medical, dental, vision: Compass covers up to 80% of employee premiums and 80% for dependents. There is no waiting period to enroll in health insurance.
• Paid time off: Employees receive up to 36 Wellness days and 8 holidays per calendar year, plus the final week of the calendar year off and Fridays in August as organizational wide holidays. All employees enjoy a two-hour early closure starting the Friday after Memorial Day through the week of Labor Day.
• Parental Leave: Employees who have been employed for at least three (3) months are eligible to take up to 12 weeks of unpaid leave. *Employee must be with the organization for six (6) months to receive up to twelve (12) weeks of full pay from the organization.
• Retail plan 401(k) & 3% match
• Life insurance & disability Insurance
• Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Professional development & certification
• Pre-tax commuter benefits
• Employee Assistance Program (EAP)
• Equipment: $200 one-time stipend for work from home expenses
• Internet Reimbursement: Up to $40 per month for personal internet expenses

Equal Opportunity Statement

Compass Working Capital is an Equal Opportunity Employer. We consider applications for all positions, without regard to age, race, color, ethnicity, national origin, ancestry, creed, religion, gender, gender identity or expression, sexual orientation, citizenship, physical or mental disability, medical condition, genetic information, marital status, veteran status, military status, or any other characteristic protected by applicable law.

Additional Information

This position is remote. Travel to Compass offices in Philadelphia, PA and Boston, MA will be required periodically, with advanced notice. Compass is an equal opportunity employer and committed to hiring individuals who reflect the diversity of the communities it serves. To apply, please submit a resume and a cover letter that outlines your interest in this role at .