Program Associate, Administrative Enforcement

Responsibilities

• Perform targeted outreach to customers who have difficulty certifying the correction of an open OATH summonses.
• Collaborate with other DOB units in an effort to increase the number of summonses corrected.
• Provide technical assistance to customers who have difficulty navigating the certificate of correction process.
• Work with unit leaders to develop and update unit materials and instructional guides.
• Prepare and present instructional materials to the public and others, as it relates to AEU processes.
• Review certificates of correction to determine if the proper documentation is included and that submissions meet minimum agency requirements.
• Provide clear, concise, complete, and correct results of a certificate of correction review to customers.
• Make appropriate recommendations and/or referrals when dealing with difficult or special cases.
• Provide adequate customer service to customers who appear in-person for assistance.
• Process and respond to correspondence received by the unit.
• Maintain general files for the unit.
• Research and respond to Freedom of Information Law (FOIL) and subpoena requests, as necessary.
• Provide telephone and online help form coverage and respond to telephone inquiries, from the public and other department personnel.
• Respond to inquiries submitted to the unit’s online help form.
• Process and Data Enter Notices of Violation as necessary.

Requirements

• A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty.
• An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above.
• A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above.

Qualifications

• Exceptional interpersonal skills and the ability to clearly communicate orally and in writing.
• Good listener and detail-oriented.
• Adept at Microsoft Office programs including, but not limited to, PowerPoint.
• Good organizational skills and the ability to prioritize multiple tasks.

Pay

$55,105.00 – $63,371.00